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Customer Solutions Lead | SAP/S4HANA Coach & Metrics
Job in
Erlanger, Kenton County, Kentucky, 41018, USA
Listed on 2026-07-24
Listing for:
Perfetti Van Melle
Full Time
position Listed on 2026-07-24
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Perfetti Van Melle is seeking a Customer Solutions Lead in Erlanger, KY to oversee a team of analysts focused on a specific customer channel. The role aims to strengthen partnerships, improve customer service metrics, and develop new policies to enhance service quality.
You will lead daily operations, coach team members, and coordinate cross-department efforts to resolve issues efficiently, while maintaining performance metrics and driving continuous improvement.
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