Attraction Group Sales Specialist

Job Details

Job Location:

Answers in Genesis HQ - Erlanger, KY 41018

Position Type:
Full Time Job Category:
Customer Service Sales & Reservations Department personnel are responsible for a widespread range of tasks, but their primary duty is creating the best experience possible for our guests. Group Sales Specialists are responsible for pre-visit communication with guests as they book reservations for group visits, workshops, special events, etc., perform membership account maintenance, and answer various questions regarding the attractions, ministry and partner hotels.

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second mile mindset.
• Prioritize personal integrity in all interactions and assignments.
• Execute the ministry vision of providing excellent service to all external and internal guests and promote this vision among coworkers.
• Answer inbound phone calls and emails regarding all attraction functions.
• Create and maintain advance reservations for group visits, workshops, special events, etc.
• Provide personalized suggestions to groups for lodging and itinerary planning
• Perform account maintenance for members and pass-holders.
• Data entry and reporting across various museum functions.
• Configure and administer BOS ticketing software for tickets, events, reservations, etc.
• Maintain knowledge of daily operations at both the Ark Encounter and the Creation Museum.
• Stay up-to-date and prepared to answer guest questions regarding attractions exhibits, programs, special events, hotel partners etc., as well as other Answers in Genesis activities outside of attractions operations.
• And all other duties and responsibilities assigned by management.

• Must agree with and be able to sign our Statement of Faith.
• Maintains a personal relationship with Jesus Christ.
• Regularly attends a local Bible-believing church.
• Strong interpersonal relationship skills – ability to interact with guests and coworkers across all departments and levels.
• Knowledge of Answers in Genesis, Creation Museum and Ark Encounter mission, philosophy, values, and objectives.
• Ability to memorize and retain facts, scripts, procedures, etc.
• Excellent verbal and written communication skills.
• Availability to provide phone coverage during business hours and extended hours as needed.
• Exceptional ability to multitask and accurately follow instructions in a fast-paced environment.

• Completion of on-line application, https://answersingenesis.org
• Salary Requirements
• Salvation Testimony
• Creation Belief Statement
• Confirmation of your agreement with the AiG Statement of Faith (AiG Statement of Faith can be found on the website).https://answersingenesis.org/about/faith/
• Completion of a Background Check and Pre-Employment Drug Screen