Customer Service Assistant

Welding Alloys is a global leader in the production of advanced welding consumables, automated welding equipment for wear protection, the provision of engineered wear services, as well as wear plates, pipes and components. For more than 50 years, industrial users across the globe have relied on the expertise of Welding Alloys to increase productivity and reduce costs through our cost-effective repair and maintenance solutions.

Welding Alloys is committed to continuous learning, innovation, and the development of sustainable solutions based on best-in-class technologies for the benefit of our customers. We are always on the lookout for capable, passionate individuals whose values match ours! Work for a company that values our people with the same pride and care as we do our product and our customers.

We are seeking an enthusiastic and detailed oriented Customer Service Associate to act as the primary point of contact and support for our customers, while acting as a liaison between the customers, sales team, and production. This person will oversee an order from "start to finish"; including: order entry and processing, shipping coordination and specs, delivery and invoicing. This person will also support the production department with coordinating product needs and assist with external supply orders as needed.

Rate: $22hr

Shift: Day Shift, Monday - Friday

• Answering phones and processing purchase orders via telephone, e-mail or websites
• Coordinating shipping both domestically and internationally
• Researching and responding to customer inquiries regarding status of open orders/shipments
• Addressing customer issues and ensuring customer problems are accurately resolved
• Daily projects and issue-resolution using analytical and problem-solving skills
• Helping salespeople by being a liaison between customer and the salesperson
• Helping production department by coordinating product needs
• Ordering some products from external suppliers

• Work in other areas of Welding Alloys as workload allows
• Occasionally help in warehouse when needed

• Excellent customer service skills– coupled with accurate data entry
• Strong written, and follow through skills
• Detailed oriented
• Multi-tasker
• Proactive and "can do attitude"
• Team Player
• Proficient in Excel and Word
• Experience with Net Suite is a plus, but not required
• Positive attitude with good office skills
• Ability to lift up to 45 lbs
• HAZMAT familiarity (Not required)
• Prior shipping coordination experience in a warehouse or manufacturing environment
• 1 week PTO
• 10 Paid Holidays
• 401k with match
• Employee Assistance Program
• Life Insurance
• Tuition Reimbursement
• Competitive pay based on experience and qualifications
• Opportunities for career advancement and professional development

Work for a company where you’re not just a number and for a place you can call “home”. Join our team and contribute to our success in delivering high-quality products to our customers.

Pre-employment drug screening, background check, and physical are required.

Welding Alloys Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Welding Alloys Group makes hiring decisions based solely on qualifications, merit, and business needs at the time.