Front Desk, Hospitality ​/ Hotel ​/ Catering

Front Desk Associate - Full Time 7 Am - 3pm

Position Summary:

As a hotel front desk agent, you are the first point of contact for our guests and play a crucial role in shaping their experience. You will be responsible for a variety of tasks, from check-in to check-out, ensuring every guest feels valued and their needs are met with efficiency and a friendly demeanor. This is an ideal role for someone who loves interacting with people, is highly organized, and enjoys a dynamic work environment.

Key Responsibilities:

• Guest Services:
  • Warmly greet guests upon arrival and departure.
  • Efficiently check guests in and out, processing payments and providing necessary information.
  • Answer guest inquiries in person and over the phone, providing accurate information about hotel services, facilities, and local attractions.
  • Address guest concerns, complaints, and special requests promptly and professionally, striving for a positive resolution.
  • Handle luggage assistance and provide directions as needed.
• Reservations & Administration:
  • Manage room reservations, modifications, and cancellations with precision.
  • Maintain accurate guest records and room assignments.
  • Process mail, messages, and calls for guests.
  • Assist with administrative tasks such as filing, data entry, and report generation.
• Hotel Operations:
  • Maintain a clean, organized, and welcoming lobby and front desk area.
  • Collaborate effectively with other hotel departments (housekeeping, maintenance, food & beverage) to ensure smooth operations and guest satisfaction.
  • Adhere to all hotel policies, procedures, and safety guidelines.
  • Handle cash and credit card transactions accurately and maintain a balanced cash drawer.

Qualifications:

• High school diploma or equivalent.
• Excellent communication and interpersonal skills, with a genuine desire to assist guests.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency with basic computer applications. (Experience with hotel property management systems (Hotel Key or Pep) is a plus).
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• A positive attitude and a professional appearance.