Technical Solutions Sales Engineer

FFE is a global design and manufacturing business, with a head office and manufacturing in Hitchin, R&D Centre in Cambridge and sales and marketing support across the globe. FFE are dedicated to supplying specialist detection and suppression products to the fire industry.

Our business is driven by our vision of a future where all lives and livelihoods are safe from fire, and is supported by:

• Understanding our customers and our markets whilst providing the highest quality of customer service and satisfaction.
• Designing and manufacturing quality products in a sustainable way.
• Striving for excellence in everything we do.

There is worldwide reliance on FFE products, in high profile public infrastructure, commercial work spaces and industrial operating environments. In addition, FFE products are trusted to protect some of the world’s most iconic buildings such as the White House, Dubai Airport, and Pinewood Studios.

The FFE portfolio includes two industry leading product brands:
With over half a million Optical Beam Smoke Detector units installed around the world, Fireray® is using proven technology in a product line with heritage stretching back to 1994. Talentum® is one of the world’s most respected flame detector brands in the marketplace, FFE is not only providing quality today but developing technologies for tomorrow.

Job Type: Regular / Permanent

Role Type:
Full time

Furthermore, here at FFE we value our employees giving them the freedom to be creative and innovative. Having a great team spirt and people that are proud to work for a company that saves lives, our teams see the direct impact of their efforts in the daily operations.

• Troubleshoot and support customers experiencing product or application issues, ensuring timely diagnosis, clear communication, and effective resolution to maintain and restore system performance and customer confidence.
• Own pre‑sales technical support, including opportunity qualification, solution design, and compliant technical responses for bids and RFIs.
• Provide technical demonstrations, and solution workshops, identifying technical aspects, product constraints, and provide clients with recommended next steps.
• Support customers and channel partners with application guidance, system design support, and structured or ad-hoc technical training.
• Develop, deliver and continuously improve technical training in collaboration with Sales and Marketing to strengthen product understanding and correct application
• Provide technical guidance to consultants, specifiers, and AHJs, supporting compliant specifications, correct system design, and approval positioning
• Maintain deep technical expertise across the FFE portfolio and relevant competitive solutions, able to clearly explain performance, limitations, and appropriate use cases.
• Capture and share structured technical, application, and market feedback to inform product development, technical documentation, and provide internal guidance
• Maintain accurate CRM records to support visibility of technical activity, customer engagement, and support outcomes.
• Maintain professional credibility through continuous technical development and participation in relevant industry bodies, forums, and events such as SFPE, AFAA, and NFPA.
• Model Behaviours based on our Company values:
  Customer Focus ~ Collaboration ~ Curiosity ~ Ownership

• Experience in technical support, applications engineering, or technical pre-sales within fire detection, life safety, or comparable engineered systems
• Strong ability to explain complex concepts clearly, providing practical application guidance and engineering rationale.
• Experience supporting technical solution qualification, ensuring correct product selection, application fit, and standards compliance.
• Strong written communication skills in order to produce clear proposals, technical responses, design notes, and customer correspondence.
• Confident presenter, comfortable engaging installers, consultants, end users, partners and internal teams with training, briefings, and design discussions.
• Strong planning, organisation, and follow-through, capable of…