It Specialist

Job Title: IT Support Technician (Entry Level)

Class Summary

This entry-level position is responsible for documenting, triaging, and facilitating resolution of support requests for Information Technology (IT) and Operational Technology (OT) hardware and software applications. The role provides frontline technical support and ensures timely and accurate issue resolution in alignment with service desk standards.

Essential Duties

1. Customer Service Support

• Facilitate client support requests for installation, repair, relocation, or modification of computer hardware, software applications, and related systems.
• Respond to initial inquiries via phone or email and troubleshoot basic hardware, software, and network issues.
• Recognize when issues require escalation and route them to higher-level support teams as needed.
• Verify with end users that issues have been successfully resolved.
• Participate in a call rotation and maintain accurate records of all client interactions.
• Collaborate with infrastructure, applications, business analysis, IT security, and PMO teams to coordinate service requests.

2. Technical Operations

• Provide onsite and remote diagnostics and resolution for hardware and software issues.
• Troubleshoot a variety of systems within the IT infrastructure and work with departments to resolve issues.
• Research, analyze, and resolve customer problems using appropriate tools and resources while maintaining ownership of issues.
• Log all service requests in the help desk ticketing system and update tickets promptly.
• Monitor internal IT assets to ensure accurate inventory records.
• Perform application updates and maintenance as required.

3. Administration & Compliance

• Document service requests clearly and concisely, ensuring proper categorization based on problem type, severity, and impact.
• Follow established IT Service Desk procedures, standards, and workflows.
• Participate in a 24/7/365 shift and on-call rotation as required.
• Ensure privacy and security of Protected Health Information (PHI) in compliance with HIPAA and KCAB Policy 1040 as a member of the Covered Entity.

4. Team Collaboration

• Contribute to a culture of service excellence and continuous improvement.
• Support team objectives and assist with additional duties as assigned.

Training and Experience

• Associate's degree in Information Technology or related field, or
• Equivalent combination of education and experience sufficient to perform job duties.
• 0-3 years of related experience (bootcamp or internship experience acceptable).

Knowledge Requirements

• Office automation and business applications
• IT networks and user applications
• Microsoft Office 365 suite
• Windows and macOS operating systems
• Active Directory
• Help desk and ticketing systems
• Strong documentation practices

Key Skills

• Excellent customer service skills
• Desktop and hardware troubleshooting
• Basic software and hardware setup and configuration
• Problem diagnosis and escalation
• Strong verbal and written communication
• Proficiency with Microsoft Word, Excel, and other productivity tools
• Ability to build effective, respectful working relationships

Additional Qualifications

• Strong organizational skills and attention to detail
• Effective communication and interpersonal skills
• Strong work ethic and commitment to reliability and quality service
• Ability to work independently and as part of a team

Experience Level

• Entry Level

Job Type & Location
This is a Contract position based out of Erlanger, KY.
Pay and Benefits
The pay range for this position is $17.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Erlanger,KY.
Final date to receive applications
This position is anticipated to close on Jul 3, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender…