Software Support Engineer

Role: Software Support Engineer

Department: Automation

Location: Erlanger, KY

Are you looking for a role where you can combine technical problem-solving with customer-facing responsibilities? At Storage Solutions (previously invar), we provide innovative supply chain and warehouse automation solutions to world-leading brands. As a Software Support Engineer, you’ll work with cutting‑edge technology, grow your skills, and be part of a supportive, collaborative team.

• Serve as the first line of support via phone and email for customers experiencing issues with our Invar Warehouse System (IWS) software.
• Collaborate with customers and internal teams to diagnose, troubleshoot, and resolve complex issues with IWS software packages.
• Maintain, track, and elevate support tickets as needed to ensure timely resolutions.
• Monitor customer production environments to identify and proactively address potential issues.
• Assist in testing new software releases and custom implementations, providing valuable feedback to the development team.
• Set up internal development PCs and test servers to support new implementations.
• Travel to customer sites (up to 25%) to deliver hands‑on, on‑site support, including commissioning, testing, and troubleshooting of automated warehouse equipment.

• A recommended degree in Computer Information Technology, Computer Science, or equivalent experience.
• Strong verbal and written communication skills.
• A working knowledge of SQL (preferred but not required) and experience with Windows environments (required).
• Experience with C# .NET is a plus.
• An ability to work both independently and collaboratively in a fast‑paced environment.

• Travel up to 25% annually (domestic and international).
• Participate in the team’s ongoing 24/7 support of Invar customers (compensation provided).

• Competitive Salary
• Generous Paid Time Off
• Medical, Dental, and Vision Benefits
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities