Business Analyst III

** What makes DHL great?
** Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

** _Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine_*
* DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

** Start YOUR career with DHL today...*
* We have an immediate career opportunity for a  
** Business Analyst - AI and Data Analytics
** with a strong foundation in data analytics, AI-enabled insights, and process automation. This role will serve as a critical link between operations, trade compliance, customs brokerage, finance, and IT teams, driving the evolution of clearance processes through data-driven and AI-powered solutions. The position is responsible for analyzing, designing, and optimizing end-to-end clearance processes to ensure compliant, efficient, cost-effective, and timely import/export operations.

The ideal candidate will leverage advanced analytics, machine learning models, and automation tools to identify opportunities, improve decision-making, and deliver strategic insights that support DHL's global logistics network and regulatory compliance objectives.

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* Key Responsibilities:

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* ** Data Analysis, Reporting & Insights*
* + Analyze operational and financial data to support daily business decisions across DHL teams.

+ Track, enhance, and automate key performance indicators (KPIs) for clearance functions (e.g., clearance cycle times, delays, duty/tax forecasting, exception rates, non-compliance risks).

+ Develop and maintain interactive dashboards and self-service analytics using tools like Power BI.

+ Translate complex datasets into actionable insights for internal stakeholders including Operations, Compliance, and Gateway leadership.

** AI, Predictive Analytics & Automation*
* + Apply AI/ML techniques (e.g., classification, anomaly detection, time-series forecasting) to optimize clearance workflows and identify patterns not visible through traditional analytics.

+ Assist in building intelligent automation solutions (e.g., RPA, workflow automation) to streamline repetitive clearance and reporting processes.

+ Integrate predictive outputs into operational dashboards and business processes to enable real-time, data-driven decision-making.

+ Explore and support implementation of Generative AI use cases (e.g., automated report generation, document summarization, tariff classification assistance).

** Data Engineering & Model Operations*
* + Create and maintain data pipelines utilizing Python, SQL, and Snowflake to support analytics and AI use cases.

+ Ensure data quality, governance, reproducibility, and version control across all analytics and modeling workflows.

+ Monitor model performance (accuracy, drift, data quality) and assist in model retraining and tuning

+ Collaborate with IT and data engineering teams to scale and produce analytics solutions.

** Process Improvement & Business Collaboration*
* + Identify opportunities for process optimization, cost reduction, and service improvements within clearance operations.

+ Analyze service incidents and apply root cause analysis and AI-driven pattern detection to reduce recurring issues.

+ Support cross-functional projects aimed at enhancing compliance, efficiency, and customer experience.

** Governance, Compliance & AI Ethics*
* + Ensure adherence to  
** DHL's data governance, privacy, and Responsible AI standards.*
* + Maintain thorough documentation, model cards, and audit trails for all analytics and AI solutions.

+ Support compliance with global trade regulations by leveraging data insights and automated validation checks.

** Skills &

Qualifications:

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* + 2-4 years of experience in data analytics, business analytics, or a related field.

+ Bachelor's degree in Business, Supply Chain, Logistics, Data Analytics, Finance, Computer Science, or equivalent experience.

+ Strong proficiency in Excel and data analysis concepts.

+ Working knowledge of Python, SQL, Snowflake for data manipulation and analysis.

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Experience with data visualization tools (e.g., Power BI).

+ Ability to analyze data, identify trends, and communicate insights clearly to business stakeholders.

+ Knowledge of Generative AI tools and applications within business workflows.

+ Attention to detail and ability to manage multiple tasks with guidance.

+ Interest in learning customs, trade, and logistics processes.

+ This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check,…