QA Manager

The QA Manager is a multifaceted role responsible for overseeing quality assurance processes and change management practices within the IT department. This position plays a critical role in ensuring the reliability, stability, and security of IT systems and applications through rigorous testing, evaluation, and controlled change implementation.

• Promote the mission and standards of Answers in Genesis.
• Create a SERVE culture environment in all work done.
• Approach all tasks with a second mile mindset.
• Prioritize personal integrity in all interactions and assignments.
• Oversee and promote the spiritual, personal, and professional development of all team members being led.
• QA Management
  • Develop and implement QA strategies, policies, and procedures to ensure the quality and reliability of IT systems, application, and services.
  • Establish QA standards, methodologies, and best practices to guide testing activities across the software development lifecycle (SDLC).
  • Define test plans, test cases, and test scripts for functional, regression, performance, and security testing.
  • Manage the activities of performance, stress and regression testing, as well as penetration testing for website applications.
• Testing and Evaluation
  • Coordinate and oversee testing efforts, including manual and automated testing activities, to validate system functionality, performance, and security.
  • Conduct thorough reviews of software requirements, designs, and code to identify defects, discrepancies, and potential risks.
  • Collaborate with development teams to prioritize and resolve defects and ensure that software releases meet quality standards and user requirements.
• Change Management
  • Ensure user testing is completed and signed off before progression from development to production.
  • Establish processes for large and small changes, where small changes are accommodated and conducted through pre-approved processes.
  • Conduct readiness review through committee participation that includes technicians and end users.
  • Develop and implement change management processes and controls to govern the introduction of changes into IT environments while minimizing disruption and risk.
  • Review and assess proposed changes, evaluating their impact on IT systems, infrastructure, and operations.
  • Coordinate change approval, scheduling, and communication activities to ensure that changes are implemented efficiently and effectively.
• Compliance and Auditing
  • Ensure compliance with relevant regulations, standards, and industry best practices related to quality assurance and change management (e.g., ISO 9001, ITIL, GDPR).
• Continuous Improvement
  • Identify opportunities for process improvements, automation, and efficiency gains within the QA and change management functions.
  • Implement corrective and preventive actions to address root causes of quality issues and change-related incidents.
  • Foster a culture of continuous learning and improvement within the IT organization.
• And all other duties and responsibilities assigned by management.

• Must agree with and be able to sign our Statement of Faith.
• Maintains a personal relationship with Jesus Christ.
• Regularly attends a local Bible-believing church.
• Strong understanding of software development methodologies (e.g., Agile, Waterfall) and quality assurance principles.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and collaboration skills.
• Relevant certifications (e.g., ISTQB, ITIL) are a plus.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience (3+ years) in quality assurance, change management, or a related field within IT.
• Experience with testing tools and technologies (e.g., Selenium, JMeter) and change management tools (e.g., Service Now, JIRA).
• Familiarity with ITIL practices and frameworks, particularly in the areas of change management and release management.