Customs Clearance Process Improvement & Automation Analyst at DHL Group Erlanger, KY

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities.

DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

We have an immediate career opportunity for a qualified Customs Clearance Process Improvement & Automation Analyst. This role is responsible for driving excellence, digitalization, and continuous process optimization within DHL’s U.S. Customs Clearance operations. This role serves as a strategic partner between Operations, Customs Clearance, IT, and Digital teams to identify, analyze, and implement solutions that improve efficiency, scalability, and service performance.

The incumbent leverages data analytics, process optimization, automation, and technology enhancements to eliminate operational inefficiencies, reduce manual effort, and strengthen compliance while ensuring uninterrupted cargo clearance activities.

• Operational Support & Process Improvement
  Resolve trade application, system, and process issues to ensure uninterrupted customs clearance operations and minimize shipment delays.
  Develop interim solutions and document business requirements for sustainable system and process enhancements.
• Continuous Improvement & Analytics
  Conduct root-cause analysis of recurring operational and system issues and implement corrective actions.
  Leverage operational data to identify trends, measure performance, and drive continuous improvement initiatives.
  Develop and maintain dashboards, KPIs, and reporting tools to monitor effectiveness and quantify business impact.
• Automation & Systems Enhancement
  Identify and lead automation and digitalization opportunities to reduce manual effort and improve operational efficiency.
  Partner with IT and Digital teams to define requirements, implement solutions, and support system integrations and enhancements.
  Evaluate existing technology capabilities and recommend improvements that support business objectives and operational scalability.
• Stakeholder Management & Change Leadership
  Collaborate with Operations, Customs Compliance, IT, and Global stakeholders to align on process improvement and technology priorities.
  Lead change management activities, including communication, training, and user adoption, to ensure successful implementation of new solutions.
• Compliance & Risk Management
  Ensure all process, system, and automation initiatives comply with U.S. Customs regulations, DHL policies, and global standards.
  Identify and mitigate operational and compliance risks while maintaining audit readiness and strong governance practices.

• Bachelor’s degree in business, Supply Chain, Logistics, Data Analytics, Finance, Computer Science or equivalent
• 4+ years of experience in business analysis, data-driven strategy, or operations
• Understanding of customs clearance processes
• Proficiency with databases and data modeling (e.g. Python, SQL)
• Strong capabilities in data visualization tools (e.g., Power BI)
• Ability to analyze data, identify trends, and communicate insights clearly to business stakeholders
• Strong critical thinking and root-cause analysis to design optimal business solutions
• Interest in learning customs, trade, and logistics processes

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off - Starting at 4 Weeks (PT/FT) Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.