Logistics Business Engagement - Technology

Logistics Business Engagement - Technology

Full time 1360 Dolwick Drive, Erlanger, KY, US 41018

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

Our portfolio—Old Navy, Gap, Banana Republic, and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers.

Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement.

We're driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world.

We're building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you're ready to learn fast and help shape what's next, you'll fit right in.

In this role, you will serve as a strategic technology engagement partner to the Distribution Center (DC) Logistics and Transportation business teams, ensuring business priorities, operational needs, and user experiences are clearly represented in Gap Tech strategy, priorities, and delivery. You will build trusted relationships with business leaders and technology partners to understand business objectives, translate operational needs into technology priorities, and help ensure technology investments and solutions deliver meaningful business value.

You will provide front-line business engagement and support for logistics technology, facilitating issue resolution, prioritization, communication, and escalation to minimize disruption for end users. You will proactively identify opportunities to improve processes, capabilities, and technology experiences through business insights, data, user feedback, and collaboration. You will communicate recommendations and potential business impacts to key stakeholders and help drive adoption of solutions that improve operational efficiency, productivity, resilience, and user experience.

Success in this role will be measured not only by effective technology support, but by how well technology enables the business to achieve its operational and strategic objectives.

Serve as a key business partner to DC Logistics Operations and Transportation teams, building strong relationships with business leads to understand operational priorities, pain points, and opportunities, and ensuring priority issues are being addressed in a timely manner.

Provide proactive stakeholder communication on issue status, resolution progress, risks, and expected business impact. Ensure DC Logistics and Transportation leaders and users have clear, timely information to support operational decision-making.

Partner closely with Product Management and Technical Product teams to understand, troubleshoot, prioritize, and resolve issues impacting business operations. Represent the voice and priorities of the business while ensuring solutions address both immediate needs and longer-term business outcomes.

Coordinate system outages, maintenance, and enhancement schedules with Transportation and Distribution Center leads to align technology activities with operational calendars and business priorities. Ensure changes are planned and delivered during windows that minimize disruption to logistics operations.

Provide elevated business engagement and support during Gap Inc. peak sales periods, facilitating proactive monitoring, communication, prioritization, and escalation of critical issues impacting Distribution Center and Transportation logistics teams. Help ensure rapid decision-making and resolution during periods of heightened operational demand.

Continuously strengthen the connection between business needs and technology delivery by bringing forward business priorities, operational insights, and user feedback to Product and Technology teams.

Identify and drive opportunities for process optimization through research, data…