Imports & Customer Service Operations Lead
Job in
Erlanger, Kenton County, Kentucky, 41018, USA
Listed on 2026-08-26
Listing for:
DHL Express
Full Time
position Listed on 2026-08-26
Job specializations:
-
Management
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Customer Service/HelpDesk
Job Description & How to Apply Below
DHL Express is seeking an Imports Supervisor to lead the customer service function and develop policies for timely, accurate information across multiple channels. This role provides operational management at call center locations and drives forecasting of staffing and call capacity.
The Imports Supervisor will analyze call volume trends, supervise staff, and partner with other managers to improve service. Strong coaching, budgeting, and IT skills are required.
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