Technician II - Security

Job Summary

The Technician II - Life Safety installs, troubleshoots, repairs, and configures various types of fire alarm systems. Responds to customer service calls in a timely, and efficient manner, troubleshoots, and repairs as needed. Performs service tasks required to fulfill service requirements for time, material, emergency service, test, and inspect contractual agreements. Completes necessary documentation in accordance with the companies Service guidelines.

Communicates with central dispatch on current work order status and receives updates on outstanding customer issues daily following the Service process. Participates in an after-hours service program. Assists in installation projects during non-utilized time.

• Adhere to and participate in all company quality, safety standards, and regulations.
• Manage time effectively in scheduling and performing service calls.
• Present a positive demeanor to the customer and company employees.
• Troubleshooting and repair/replacement of system wiring, field devices, and head-end components.
• Use as necessary and with precision, such tools as red-lined drawings, manufacturer system schematics/manuals, digital, or analog multimeter, toner/wand, system computers, and/or company provided notebook computer.
• Provide exceptional workmanship at levels (organization, detail, neatness, and quality).
• Process all paperwork in a timely manner
• Provide legendary customer support and training.
• Maintain a neat and clean service vehicle and up to date vehicle trip logs.
• Other responsibilities as assigned.

• Must be self-motivated, positive in approach, and present a professional image.
• Must possess critical thinking skills, as well as the ability to effectively read, write, and give oral presentation(s).
• Must be able to act as the Company liaison for interface with customer representative(s).
• Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting, and quality requirements.
• Must be able to travel within the branch territory and/or regional territory as needed.
• Must be able to work at various heights using a ladder and in confined spaces, must be able to lift 50 pounds, and move up to 75 pounds
• Must be able to stand and walk very large job sites regularly.

• Basic Hand Tools: screwdriver – all sizes (regular and Phillips,), drywall saw, torpedo level, tape measure, snips (with belt sheath), pliers (adjustable, needle nose, lineman), hammer, cable stripper, insulated crimping tool, flashlight and gloves. Multimeter, butt-set, toner/wand, coax compression and/or hex crimp tool.

• Must possess at least a High School diploma or GED equivalency, Associates degree preferred.
• Work history must contain a minimum of five (5) years of experience in the fire alarm industry.
• Must be highly competent with a computer, knowledge of RS232, RS485, Ethernet, TCP/IP protocols, and be able to comprehend software programs for the required systems.
• NICET Certification or CSA beneficial.
• Must be able to pass a background check for an Alarm Agent License or have a current Alarm Agent License.
• Must possess system certifications from various manufacturers. IES is a Strategic Partner for the Edwards/UTC product line and various special systems.
• Must have a clean driving record and meet company minimum driving standards.

• Project Lead – Life Safety

Min

USD $30.00/Hr.

Max

USD $40.00/Hr.

Minimum Years of Experience

0-2

License Required

No

Minimum Education

High School

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including…