International Operations

Team Worldwide CVG in Erlanger, KY is looking to add an experienced team member to their International Operations team. The International Operations primary responsibility is to meet or exceed the expectations of our clients, each and every time we are of service to them, by responding quickly and proactively to challenges and facilitating a quick and positive solution to their freight import/export needs.

About Team

Team is a worldwide, yet locally‑mindful business with the resources to offer global control of our customers’ product movement. As a multi‑year recipient of the Logistics Management Quest for Quality Award in Freight Forwarding, the Team Worldwide commitment makes every delivery like a trip around the corner—no matter where that corner is.

Benefits and Compensation

As a full‑time position, the position is eligible for the company’s employee benefits package. This includes standard benefits of co‑sponsored medical insurance, 401k, and paid time off. The compensation for this position will be commiserated with related experience.

Position Overview and Responsibilities

• Prioritizing, scheduling, and routing shipments for air and ocean imports and exports.
• Maintaining accurate status updates for international shipments.
• Ensuring regulatory compliance.
• Responding to inquiries from overseas agents/offices in a timely fashion, including quoting.
• Interacting with customers concerning pricing, booking shipments and invoicing.
• Maintaining and growing relationships on Team’s behalf with both existing and new customers and carriers.
• Handling and quickly resolving any issues with customers, Team branches, and agents.
• Communicating daily with customers to keep them informed of changes pertaining to their shipments, should an update apply or be required.

Reporting Structure

This position will report to the International Operations Manager.

Qualifications and Requirements

• Minimum 2+ years of experience in international air and ocean freight import or export operations.
• Excellent customer service skills with a strong sense of urgency.
• Working knowledge of ocean and air freight movement including pricing, documentation and shipment management.
• Working knowledge of applicable state, federal and international laws and regulations (Federal Maritime Commissions, Interstate Commerce Commission, Customs, environmental, import/export, maritime).
• Proficient in MS Word, Excel and Outlook.

Physical Requirements

• Sitting at a computer for prolonged periods of time.
• Occasional lifting up to 25 pounds.

Additional Information

This job description is not designed to be a comprehensive listing of activities, duties or responsibilities that are required. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Team Worldwide Branch Office in St. Louis, MO is seeking an operations manager candidate in the freight forwarding industry with experience in:

• Air (domestic and international) operations
• Ground – FTL and LTL – operations
• Freight operations management

Responsibilities:

• Day‑to‑day operations
• Customer service & communications
• Agent and Branch Office communications
• Quotes
• Routing of shipments
• Compliance – internal and external
• Shipment accounting for customer invoicing
• Work with the sales teams for the achievement of customer satisfaction and revenue generation

Team Worldwide is an Equal Opportunity Employer.