AM DCC Customs Support Agent

Customs Support Agent

We have an immediate career opportunity for a qualified Customs Support Agent
.

As a Customs Support Agent
, you will contact customers (shippers and receivers) regarding clearance matters to ensure compliance of federal regulations and the safe and fast delivery of the customer’s shipment.

In order to do this, we have to comply with government regulations. In addition, agents will also be asked to examine various documents including invoices and air way bills.

• Make contact with customers using all forms of communication to obtain correct documentation to comply with US Custom regulations and US Government Agencies
• Research tariff codes through government websites
• Processes all requests for extensions and cancellation of shipments
• Comply with government regulations by supplying missing customer information
• Maintain lines of communication with all departments. (internal/external)
• Review documents to determine information needed for Customs clearance
• Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
• Verify shipment documents for accuracy
• Assign shipments for correction
• Ensure correct and accurate information transmitted in DHL Clearance

• High School Diploma or Equivalent
• Overtime is required
• 1-3 years of customer service experience preferred
• 1 year experience in transportation or customs preferred.
• Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications
• Good oral and written communication, problem solving and interpersonal skills both email and phone etiquette a must

• Competitive Pay
• Bonus/Incentive Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://(Use the "Apply for this Job" box below).-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.