Exception Handling Agent; A4, 3rd Shift

Hub Operations Support / Exception Handling Specialist

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities.

DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

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We currently have a need for Hub Operations Support / Exception Handing Specialist at our CVG Hub in Erlanger, Kentucky. This position will be responsible for establishing and executing the policies and procedures necessary to ensure physical movement of cargo within the CVG Hub. The position will also ensure that the entire process meets customer and internal requirements and is completed in an organized, efficient and safe manner.

Key Responsibilities:

• Data collection of Key accounts daily
• Alert and work with CVG HUB Ops Management team to ensure each monitored account makes successful transit through the HUB.
• Must be available on on-call basis for escalations

Skills &

Qualifications:

• 3 years' experience in logistics, transportation, warehouse or industry related field preferred
• Analytical mindset
• Strong communication (oral and written) skills
• Flexible shift schedule and availability for weekend shifts