Shuttle Driver

About Us

Courtyard by Marriott Cincinnati Airport is home to the most experienced staff in the region, where hard work meets a fun and vibrant culture. Working at the Courtyard Cincinnati Airport offers numerous benefits, including professional growth within the globally recognized Marriott brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team‑oriented work environment.

Working as a Full‑Time Hotel Shuttle Van Driver at the Courtyard by Marriott Cincinnati Airport offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities.

• Medical, Dental, and Vision coverage
• 401(k) with company match
• Next‑day pay
• Flexible spending accounts
• Vacation, personal days, and holiday pay
• Hotel, food, and beverage discounts for personal travel
• Online training courses
• Employee Assistance Program, jury duty leave, bereavement leave, and more

• Provide a safe and timely shuttle service to guests, transporting them to airports, attractions, business centers, or other designated locations.
• Assist with loading and unloading luggage as needed.

• Greet guests warmly, provide information about the local area, and answer questions about hotel services and amenities.
• Address and resolve any guest concerns or special requests during transit.

• Inspect the vehicle before and after each trip to ensure it is clean, well‑maintained, and in good working condition.
• Report any mechanical issues or damage promptly and schedule regular maintenance or repairs.

• Follow all traffic laws and safety regulations to ensure passenger safety.
• Maintain a valid driver’s license and any required certifications (e.g., commercial driving license, if applicable).
• Log trip details, including mileage, destinations, and passenger counts.
• Keep records of maintenance schedules and fuel expenses if required.

• Communicate with the front desk to coordinate shuttle schedules and guest pickups.
• Adapt to changes in guest schedules or special transportation requests.

• Ensure the shuttle vehicle is clean, organized, and stocked with any amenities.
• Maintain a professional appearance and provide a friendly, welcoming experience for guests.
• Be prepared to handle emergencies or unexpected situations, such as accidents, vehicle breakdowns, or medical incidents, calmly and professionally.

• Act as a brand ambassador by promoting the hotel’s services and offerings during interactions with guests.
• Provide local insights and recommendations to enhance the guest experience.

• Ensure timely pick‑ups and drop‑offs according to the schedule, avoiding unnecessary delays.

• Must possess a valid driver’s license appropriate for the type of vehicle
• No recent traffic violations, accidents, or driving‑related criminal offenses
• High school diploma or equivalent
• Demonstrated experience with a strong focus on guest satisfaction
• Exceptional ability to manage time effectively and stay organized in a fast‑paced environment
• Excellent skills for engaging with guests and collaborating with team members seamlessly

Applicants should have flexibility to work weekends and holidays.

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.