Service Account Manager

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. We are driven by growth, excellence, and the belief that the best ideas come from diverse perspectives.

Think less "account maintenance" and more "relationship architect." This role is about creating trust, building long-range value, and helping customers feel like they have a true partner in their corner—someone who understands their business, anticipates needs, and helps connect today's service work to tomorrow's opportunities.

• Regularly meet with customers to understand their needs, goals, and operational priorities.
• Serve as the primary liaison between customers and internal teams, ensuring clear communication, strong collaboration, and a seamless customer experience.
• Assess customer satisfaction and identify opportunities to provide additional support, services, or long-range facility planning solutions to help ensure work is scheduled, executed, and completed effectively.
• Develop and implement strategic account plans for large and complex client accounts to strengthen relationships, support retention, and maximize growth opportunities.
• Focus on both expanding the customer base and deepening existing customer partnerships.
• Oversee the day-to-day management of preventive maintenance and service contract needs, requirements, and requests for potential work.
• Resolve complex customer issues that may involve multiple stakeholders, operational considerations, or technical challenges.
• Partner closely with internal departments to align customer needs with company capabilities, deliver timely solutions, and maintain a positive customer experience.
• Monitor and manage client financial performance metrics, identifying trends, risks, and opportunities for improvement and growth.
• Prepare and present reports, insights, and analysis for internal review and decision‑making.
• Conduct ongoing analysis of market trends, customer needs, and competitor activity to support strategic planning and business development efforts.
• Stay current on industry trends, market conditions, and relevant changes in order to provide informed insights, recommendations, and value‑added support to customers.
• Perform other duties as assigned.

• Two or more years of experience in the HVAC industry or a related sector, including client account management, with the ability to apply industry knowledge and provide strategic guidance to customers.
• Demonstrated ability to build, maintain, and effectively manage client relationships.
• Strong skill in identifying customer needs and translating them into practical, actionable solutions.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience using CRM systems or similar tools and processes to manage customer accounts and track account activity.

• This position will support the Escanaba, Iron Mountain, and Marquette, Michigan territories, as well as surrounding areas.
• Must possess and maintain a valid driver's license with the willingness and ability to travel approximately 50% of the time to client sites/customer locations.
• All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre‑employment drug screening and background check.

• Comprehensive Health Coverage: Medical, Dental, & Vision Options
• Employer-Paid Coverage: Group Term Life, Short & Long-Term Disability Coverage
• 401K with Employer Match
• Discounted Company Stock (Employee Stock Purchase Plan)
• Profit Sharing
• Generous Paid Time Off & Paid Holidays
• Robust Training/Development & Professional Growth Opportunities
• Exclusive Discounts: Access to Perks Marketplace Discount Program
• Company Engagement, and More

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by people assigned to this…