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Hybrid IT Support Manager — Lead Desk & Excellence
Job in
Escanaba, Delta County, Michigan, 49829, USA
Listed on 2026-08-29
Listing for:
ICES: Data, Discovery, Better Health
Full Time
position Listed on 2026-08-29
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Michigan Broadband Services seeks a Level 2 Technical Support Manager to lead our IT support desk from the Upper Peninsula, with a hybrid schedule and occasional travel between Carney, Escanaba and Marquette offices.
The role focuses on improving response times, SLAs, and service quality while mentoring a team of agents in a fast-paced environment. Evening or weekend work may be required.
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