Receptionist, Administrative​/Clerical

About Interfaith Community Services

At Interfaith, we empower individuals and families in need by providing essential resources and services with compassion and integrity. Together, we foster a community of hope, accountability, and dignity.

Full-time

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive nonprofit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis.

Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

• Receives, directs and relays incoming calls, message and faxes
• Answers all incoming calls and handles inquiries in a professional and supportive manner
• Redirects calls as appropriate and takes adequate messages when required
• Greets, assists and directs clients, residents, and visitors with a smile and in a positive manner, directing individuals to the appropriate staff member
• Maintains vigilance and awareness of all activity in the lobby area to ensure client and staff safety
• Maintains an accurate filing system for client files and all general correspondence
• Performs data entry, including verifying information and resolving discrepancies, in a timely and accurate manner
• Enters client information into databases accurately and proficiently
• Restricts entry into the reception area to authorized staff and individuals
• Provides administrative support to all staff and programs as requested
• Sorts and distributes client mail
• Other duties as assigned by the supervisor

• High school diploma or GED, required
• 1+ year of relevant work experience, required
• Experience with a multi-line phone system and high volume of calls and visitor traffic preferred
• Bilingual (English/Spanish), preferred

• Ability to establish and maintain professional boundaries with clients
• Strong customer service skills
• Must be able to exercise confidentiality and maintain boundaries with clients
• Must have excellent written and verbal communication skills
• Must be highly organized and demonstrate attention to detail
• Demonstrated experience managing multiple deadlines and working effectively under pressure, using independent judgment to produce quality work under time constraints
• Demonstrated experience working with a collaborative team
• Working Knowledge of MS Office (Word, Excel, and Outlook)
• Ability to communicate effectively among a diverse workforce population and maintain sound working relations with all levels within the organization
• Work with spirit of enthusiasm, teamwork, cooperation and a sense of urgency
• Maintain a high degree of confidentiality over all matters in the course of business operations including client and employee information
• Ability to multi-task in an efficient, thorough, and prioritized manner
• Ability to work quickly, accurately and independently
• Ability to anticipate needs, prioritize work and solve problems

• Must be able to perform work in a climate-controlled office setting
• May be subjected to adverse conditions, including contact from hostile people
• Exposure to contagious diseases (hepatitis, HIV, tuberculosis, etc.)
• Exposure to unpleasant and noxious fumes, odors, dust, temperatures, noise and inclement weather
• Must have the physical ability to sit for long periods of time, stand, walk, bend, kneel and uses hands, arms and legs for dexterity and balance on a frequent basis
• Occasionally lifts, carries and balances objects weighing up to 30 pounds
• Pulls and pushes such objects as file drawers, computers and similar office equipment and supplies
• Prioritizes and…