Park Assistant Manager

Overview

As an Assistant Manager, you play a key role in overseeing the daily operations of the park, ensuring a safe, enjoyable, and efficient experience for visitors. Your responsibilities include supervising staff, implementing operational procedures, and maintaining high standards of customer service. Assistant Managers are the contact between guests and Kids Empire. They are responsible for ensuring guest satisfaction, resolving complaints, and addressing any questions or comments that guests may have while present at Kids Empire.

Must interact with families and children of all ages.

• Attending to guests as quickly as possible, greeting them accordingly, and making them feel comfortable in the ambiance of the park.
• Supervises employees to ensure they perform their job duties satisfactorily and achieve production goals.
• Assist the Park Manager with training, developing, and auditing.
• Foster a positive and collaborative work environment among park staff.
• Audit schedules and requests needed approval from the Park Manager.
• Opens and closes the park via using keys or a code.
• Communicate any guest or employee issues to the Park Manager.
• Operating the check-in process by having guests sign the liability waiver and collect guest information using an IPAD.
• Operate the front cash counter for receiving payments, managing cash flow, and providing exact change when needed.
• Process billing transactions accurately by verifying amounts displayed on the POS.
• Organize the refrigerator with drinks, snacks, chips, and ice cream.
• Check snack inventory is sufficient and order snacks from vendors to replenish stock.
• Walk the floor regularly to monitor for unsafe hazards and ensure guests follow park rules and guidelines.
• Clean restrooms and sanitize all park structures (tables, chairs, playground structures).
• Schedule and coordinate family events and assist events operate efficiently.
• Other duties as assigned.

• Stand, walk, bend, twist constantly.
• Frequent bilateral hand movements; good finger dexterity.
• Must be able to work in noisy environments created by guests, such as children yelling and music.
• Must be able to tolerate a hectic and busy work environment during peak hours.
• Must be able to work in a tight structure and be comfortable with heights.

• High school diploma or equivalent qualification required.
• Work weekends and holidays.
• Able to work with children.
• Operate an iPad.
• Good communication and customer service skills, and conflict resolution skills.
• Leadership skills; strong organizational skills.
• Ability to make effective decisions in a fast-paced environment and prioritize guest satisfaction.
• Demonstrating a commitment to safety and emergency preparedness.
• Work independently; read and write in English.