FOH Park Manager

Primary Role

Oversee front desk operations and lead the Cashier / Front Desk team to ensure an efficient, welcoming, and organized guest arrival experience.

Front Desk Lead (Part-Time)

• Supervise and support Cashiers / Front Desk team members during all shifts.
• Train new front desk staff on check-in procedures, wristband system, POS transactions, and guest communication standards.
• Ensure consistent and accurate execution of guest check-in, waiver verification and ticketing.
• Manage guest flow during peak times, separating reservations, walk-ins, and group arrivals efficiently.
• Serve as the escalation point for guest questions, concerns, or policy misunderstandings.
• Oversee POS accuracy and ensure all transactions are processed correctly.
• Monitor front desk organization, ensuring cleanliness and readiness at all times.
• Conduct shift resets and ensure the area is fully prepared for the next team/guests.
• Communicate with Park Leads and Party Coordinator to maintain operational alignment.

• Lead with calm authority during high-volume periods.
• Model professionalism, urgency, and guest-first communication.
• Provide real-time coaching and corrective feedback when needed.
• Maintain strong attention to detail in transactions and documentation.
• Take ownership of the front desk environment and team performance.

Guaranteed 25 hours a week.

• Must be 18 years or older (required to supervise minor team members).
• Previous customer service or leadership experience preferred.
• Strong multitasking and organizational skills.
• Comfortable enforcing company policies and procedures.
• Clear, confident communicator.
• Weekend and peak-hour availability required.