Guest Services Representative
Listed on 2026-07-27
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual
HOW YOU WILL IMPACT OUR MISSION
The Guest Services Representative I encourages people to join and support San Diego Zoo Wildlife Alliance while providing the highest levels of guest service. This position promotes, sells, and processes various categories of tickets, tours, memberships, donations, and subscriptions. This position reports to a Guest Services Supervisor.
WHAT YOU WILL DO- Processes and verifies a variety of passes.
- Processes cash and credit card transactions.
- Trouble shoots membership and ticket concerns and elevates issues as needed.
- Assists with special events as needed.
- Checks in tour and school groups.
Individuals who can provide our guests with consistent, exceptional customer service experience in a dynamic environment. This is a great opportunity to further develop their career in the hospitality and tourism industry. The ability to upsell is highly desired and rewarded with seasonal incentive contests. We are looking for team members with an acute attention for detail, positive attitude, strong communication and interpersonal skills, and an eagerness to put their passion for wildlife to work.
- Desirable qualifications include communication skills; ability to handle a variety of transactions; ability to enter data accurately into a database; developed knowledge of procedures and benefits of membership and premium tour experiences; and ability to work effectively with others.
- Applicants must be at least 18 years of age to apply. Bilingual applicants are highly desired.
- Customer service or hospitality experience
- Cash handling experience
- Experience in Sales
- Familiarity with Galaxy or other Point of Sale Ticketing Systems
- Working in a fast-pace and/or theme park like setting
High School Diploma or GED
SKILLS AND KNOWLEDGE- Ability to accurately enter data into a point of sale system
- Able to learn the procedures and benefits of membership
- Able to accurately handle cash and credit transactions
- Able to work in fast pace sales environment
- Able to work successfully with teams and with others
- Able to communicate effectively both verbally and in writing
- Knowledge of sales techniques
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