Guest Services Representative San Diego Zoo Safari Park

San Diego Zoo Wildlife Alliance is an international, nonprofit conservation organization with two front doors: the San Diego Zoo and the San Diego Zoo Safari Park. We integrate wildlife health and care, science, and education to develop sustainable conservation solutions.

The Guest Services Representative I encourages people to join and support San Diego Zoo Wildlife Alliance while providing the highest levels of guest service. This position promotes, sells, and processes various categories of tickets, tours, memberships, donations, and subscriptions. This position reports to a Guest Services Supervisor.

• Processes and verifies a variety of passes.
• Processes cash and credit card transactions.
• Trouble shoots membership and ticket concerns and elevates issues as needed.
• Assists with special events as needed.
• Checks in tour and school groups.

Individuals who can provide our guests with consistent, exceptional customer service experience in a dynamic environment. This is a great opportunity to further develop their career in the hospitality and tourism industry. The ability to upsell is highly desired and rewarded with seasonal incentive contests. We are looking for team members with an acute attention for detail, positive attitude, strong communication and interpersonal skills, and an eagerness to put their passion for wildlife to work.

Desirable qualifications include communication skills; ability to handle a variety of transactions; ability to enter data accurately into a database; developed knowledge of procedures and benefits of membership and premium tour experiences; and ability to work effectively with others. Applicants must be at least 18 years of age to apply. Bilingual applicants are highly desired.

• Customer service or hospitality experience
• Cash handling experience
• Experience in Sales
• Familiarity with Galaxy or other Point of Sale Ticketing Systems
• Working in a fast-pace and/or theme park like setting

• High School Diploma or GED

• Ability to accurately enter data into a point of sale system
• Able to learn the procedures and benefits of membership
• Able to accurately handle cash and credit transactions
• Able to work in fast pace sales environment
• Able to work successfully with teams and with others
• Able to communicate effectively both verbally and in writing
• Knowledge of sales techniques

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Free Parking at the San Diego Zoo & San Diego Zoo Safari Park
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

• Location:
  
  Escondido, CA
• Position Type:
  Hourly Full-Time Non-Exempt Position
• Hourly Rate: $23.60

The posted salary range represents the full compensation potential for this role over time. Initial hiring offers are typically made within the lower to mid portion of the range and are based on a combination of relevant experience, skills, qualifications, internal equity, and organizational considerations. Placement near the top of the range is generally reserved for individuals who demonstrate sustained performance, growth, and expanded responsibilities in the role over time.

At San Diego Zoo Wildlife Alliance, we celebrate our differences and foster a culture of belonging. Diversity strengthens our employees, enriches our guests’ experiences, deepens our connection to our community, and supports the wildlife we serve.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. We are not offering sponsorship for this position at this time.

San Diego Zoo Wildlife Alliance is a drug free workplace.

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