Healthcare Customer Service Representative

Description

Essential Job Functions:

- Identify, evaluate and prioritize caller needs, questions and concerns.

- Formulate plans of resolution and respond appropriately and efficiently.

- Maintain and restore customer satisfaction and partner with other teams as needed.

- Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.

- Proactively educate caller on program benefits.

- Meet or exceed established call center metrics, attendance standards and quality levels.

- Use computer tools to accurately process and document information.

- Develop rapport with callers and appropriately adjust communication style.

- Provide accurate information about Sharecare programs and services.

- Escalate issues internally and follow up on escalated issues.

Skills

Customer Service, Patient Facing Comunication, Phone Handling, Attention to Detail, Reliability, Medical Records Experience, ROI Processing, Healthcare Environment Familiarity, Fax and queue management

Top Skills Details

Customer Service,Patient Facing Comunication,Phone Handling,Attention to Detail,Reliability

Additional

Skills & Qualifications

Qualifications:

- High School Diploma
- Must be bilingual
- Prior experience in a customer service related field preferred.

- Great communication skills
- Must be able to multi-task
- General working knowledge of Microsoft Word & Outlook
- Computer keyboard proficiency and internet navigation skills required
- Ability to work effectively with others in a team environment
- Ability to thrive in a fast-growing always changing environment

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Escondido, CA.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Escondido,CA.

Final date to receive applications

This position is anticipated to close on Sep 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on…