Library - Literacy Associate II

JOB SUMMARY

Under direction of the Literacy Coordinator(s) the Literacy Associate 2 performs a variety of moderately complex technical paraprofessional duties in support of various sections/functions of Literacy Services.

30

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Conduct learner orientations
• Perform assessments for adult entering the Literacy program, tutor training and coaching.
• Provide customers service
• Maintain records with timely and accurate data entry
• Provide individual and small group instruction to support student learning
• Perform phone and reception duties
• Assist with outreach to the community
• Other duties as assigned

• H.S. Diploma or GED;
  Bachelor Degree preferred, experience in Literacy, Education, Social or Human Services, or related field. ESL certification such as a TESOL, CELTA, or TEFL is a plus.
• An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and or/work experience required.
• Ability to work a regular schedule that may include a combination of days, evenings and weekends
• Knowledge of Microsoft Office Suites, and Zoom
• Excellent customer service skills both written and verbal with emphasis on compassion, patience, and tact when working with individuals with diverse backgrounds English / Spanish preferred
• Able maintain confidentiality, demonstrated focus on the program mission and goals

• Must be able to move from place to place within the location; lifting of items weighing up to (25) pounds and occasional up to 50 pounds such as files, books, stacks of paper, and other materials with a buddy system.
• Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.

• Health Care Plan (Medical, Dental & Vision)
• Tuition Assistance
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.