Amusement; Arcade Supervisor

We’re looking for a Supervisor to help lead the team at our brand-new family entertainment facility opening soon at North County Mall, Escondido.

Are you into video games, bowling, karaoke, and enjoy a fun, customer‑focused environment? If you’re friendly, outgoing, and thrive around people, we’d love to hire you.

The Amusement Supervisor supports the Amusement Manager and/or General Manager in the supervision and management of the Amusement (Arcade) Department.

Required qualifications:

a High School Diploma or GED, open availability especially nights and weekends, and a minimum age of 21 due to alcohol service responsibilities.

• Provide excellent customer service and ensure presence on the floor.
• Explain game operation or rules and troubleshoot customer complaints.
• Assist in scheduling and assigning employees to duties.
• Train all amusement employees.
• Achieve departmental sales goals and provide personal sales support.
• Conduct tills checks, refunds, credit and ticket adjustments following company policy.
• Supervise employees to ensure compliance with operational practices.
• Oversee opening and closing department procedures.
• Manage payout ratios of crane operations.
• Monitor inventory levels on a daily basis.
• Cross‑train in other departments as needed.

• 2-3 years retail management experience, preferably within the entertainment, retail or hospitality industries.
• Strong communication and teamwork skills.

The role is performed in a bowling center/arcade environment, where high levels of noise, dust and activity are expected.

• Regular bending, stretching, twisting, climbing; high mobility in small spaces.
• Standing and walking for extended periods during busy times.
• Lifting or moving up to 100 lbs with assistance.

• Paid Time Off (PTO)
• Medical, Dental, Vision, Life insurance
• 401(k) with company matching

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job functions.