Card Services Specialist; Temporary

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture-backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities.

The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology-forward platform, Smart Street™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

The primary role of a Card Services Specialist is to provide support, perform maintenance, complete servicing tasks, and deliver exceptional service to the Bank’s business and commercial credit card clients.

• Provide exceptional, professional and responsive service and support clients utilizing credit cards and ancillary card products.
• Work hand‑in‑hand with internal teams to ensure the clients have outstanding, solution‑oriented and reliable experiences.
• Ensure that the implementation and delivery of card services is completed within agreed upon time frames, adhering to policies, procedures, and regulatory requirements.
• Provide client training on products and services ensuring best practices are implemented.
• Process requests for maintenance and modifications to existing card products and services.
• Collaborate with teammates and management in a resourceful and positive manner.
• Treat people with respect, keep commitments, inspire the trust of others, work ethically and with integrity, uphold organizational values, and accept responsibility for own actions.
• Demonstrate knowledge of and adherence to EEO policy, show respect and sensitivity for cultural differences, and promote a working environment free of harassment of any type.
• Follow policies and procedures; complete tasks correctly and on time; support the company’s goals and values.
• Perform the position safely, without endangering the health or safety of themselves or others, and report potentially unsafe conditions as required by OSHA and other applicable standards.
• Perform other duties and projects as assigned.

• 4‑5+ years of prior banking experience with advanced knowledge of card products.
• Advanced knowledge and experience with client service support.
• Internally motivated, team‑oriented, with ability to make decisions, create change, and promote company and personal growth.
• Excellent interpersonal, verbal and written skills.
• Excellent time management and organizational skills.
• Proficient in Microsoft Word and Excel.

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to their actual or perceived race, religion, color, sex, sexual orientation, gender identity, national origin, age, marital status, military or veteran status, disability, or any other protected category. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.