Loan Processor

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities.

The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, Smart Street™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best.

Together we win!

This position supports Small Business and Consumer Lending Group (SBCLG) by managing and servicing loan portfolios for both consumer and small business clients. This position will be responsible for overseeing the day to day administration of lending activities, ensuring portfolio performance, mitigating risk, and delivering excellent service to clients. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Retrieve and distribute daily transaction reports for past due, paid, and non-posted loans using Vision Content.
• Perform callbacks on previous day’s payments and advances processed by servicing.
• Provide routine customer service for loan customers, including answering phones and responding to servicing department emails.
• Maintain up-to-date customer call logs for all communications related to the loan portfolio.
• Assist with tracking and collecting on past due loans for both portfolios, including customer calls, and sending written demand letters when needed.
• General office tasks such as filing, scanning, mail sorting, copying, and handling department mail.
• Work mail sent to the department to ensure that bank and borrower interests are well managed, including borrower returned mail, UCC continuations, borrower or other interested party communication, or other mail which may need handling but by a different area of BOC.

Record Retention & Payoff Management

• Perform loan payoff maintenance and coordinate processing requests for demand with the Loan Demand department.
• Keep accurate records of payoffs and prepare loan files for warehousing at Iron Mountain.
• Perform all record retention duties as required by the Bank’s Record Retention Policy, Schedule, and Procedures.

Application Management

• Receive and track all incoming new and renewal loan applications for small business and business credit lines.
• Monitor group email inboxes, respond, and forward emails as appropriate.
• Load applications into nCino and assign them to a processor.
• Send maturity letters monthly via regular mail and e-sign.
• Conduct maturity outreach for lines close to or at maturity to obtain renewal applications.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

• 1-2 years banking experience with bank-related loans preferred.
• College degree in a related field preferred.
• Demonstrated solid organizational and time management…