Billing & Collections Specialist

## Billing & Collections Specialist Presenta candidaturaremote type:
Hybrid locations:
Escondido, CAtime type:
Full time posted on:
Offerta pubblicata oggijob requisition :

**** We’re Watts. Together, we’re reimagining the future of water.
**** We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
*
* What we do:

** For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
** Scope of Position
** The Billing & Collections Specialist is responsible for the accurate and timely invoicing of customers and the end-to-end management of accounts receivable collections. This role owns the billing process within the company’s ERP system and proactively manages customer collections to support healthy cash flow. The ideal candidate is detail-oriented, persistent, and comfortable communicating with customers regarding billing and payment matters.

This position is hybrid in Escondido, CA and reports to the Controller.
** Primary

Job Duties and Responsibilities
*** Generate, review, and issue customer invoices accurately and on time using the ERP system
* Ensure invoices align with contract terms, pricing, and billing schedules
* Maintain billing documentation and resolve invoicing errors, credits, and rebills
* Own the full accounts receivable collections process for all customer accounts
* Proactively contact customers regarding past-due invoices via phone and email
* Track payment commitments and follow up to ensure timely receipt
* Apply and reconcile customer payments in the ERP system
* Escalate high-risk or significantly delinquent accounts as appropriate
* Serve as the primary point of contact for customer billing and payment inquiries
* Resolve billing disputes in coordination with Sales, Customer Success, and Finance
* Maintain professional, clear, and consistent communication with customers
* Maintain accurate accounts receivable aging and collection notes in the ERP
* Prepare regular AR and collections reports for management
* Support month-end close activities related to accounts receivable
* Follow internal controls and documentation standards
** Required Qualifications
*** 2+ years of experience in billing, accounts receivable, or collections
* Experience generating invoices and managing AR in an ERP system (e.g., Net Suite, SAP, Oracle, Dynamics)
* Strong understanding of accounts receivable and collections best practices
* Excellent written and verbal communication skills
* Strong attention to detail and follow-up
** Preferred Qualifications
*** B2B collections experience
* Intermediate Excel skills (e.g., pivot tables, lookups)
* Experience working cross-functionally with Sales or Customer Success teams
** General Applicable Company Competencies
*** Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
* Punctuality and dependability.
* Ability to be flexible and adapt to changing work priorities and stressful conditions.
* Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
* Maintain productive and collaborative relationships with other Watts employees.
* Adherence to Watts’ seven cultural beliefs:
Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.
** Working Conditions
** While performing the job duties, you will be working in an office environment. You will be required to work in the office at the Escondido location three days per week (Monday – Wednesday) and can work remotely two days per week (Thursday and Friday).
** Physical Requirements**:
Specific physical abilities required for this position include, but are not limited to:
* Ability to remain…