Patient Services Representative - Healthcare

Description

Robert Half is hiring a compassionate, detail‑accurate Patient Services Representative for a well‑regarded multi‑site healthcare group serving Encinitas and Escondido. You'll deliver top‑tier front‑desk service-greeting patients, verifying insurance, scheduling, and ensuring a smooth visit from check‑in to check‑out. If you enjoy helping people and keeping a medical office humming, this is a great fit.

What You'll Do

+ Provide warm, professional front desk reception; verify IDs, insurance, and demographics.

+ Manage multi‑provider scheduling, referrals, prior auth coordination, and wait‑list optimization.

+ Handle check‑in/check‑out, copay collection, charges, and basic patient account questions.

+ Update EMR records, scan documents, and maintain HIPAA‑compliant files.

+ Coordinate with clinical teams to prioritize urgent adds, procedure prep, and follow‑ups.

+ Educate patients on portal use, pre‑visit instructions, and post‑care steps.

+ Resolve issues with empathy; escalate billing or clinical questions to the right team quickly.

+ Support daily close: batch reconciliation, end‑of‑day reports, and next‑day schedule accuracy.

Requirements

+ 1-3+ years in medical front office, call center, or patient access.

+ Clear communicator with a service mindset and excellent phone etiquette.

+ Knowledge of insurance verification, copays, and basic medical terminology.

+ Bilingual (English/Spanish) strongly preferred for North County patient populations.

+ HIPAA awareness; thrives in a fast, team‑centric clinic environment.

Tools & Systems

+ EMR/EHR:
Epic, eClinical

Works, Next Gen, or Athena

+ Payment posting and eligibility portals; strong Outlook/Excel basics

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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