Benefits Analyst

ABOUT US

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision. A community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(c)(3) community health organization, we serve over 500,000 medical, dental, and behavioral health visits from more than 100,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance. We have been doing this since 1969 and it is our employees that make this mission a reality.

Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If that sounds like an organization you want to be a part of, we would love to have you.

The Benefits Analyst is responsible for the day-to-day administration, analysis and compliance of employee benefit programs with a strong focus on delivering a responsive, employee-centered experience while representing the organization’s values of Above & Beyond, Collaboration, Compassion, Integrity and Professionalism. This role serves as a subject matter expert on benefit plans, regulatory requirements and HRIS data integrity, ensuring accurate administration and effective vendor management.

The Benefits Analyst partners closely with HR, HRIS, Payroll, and other cross-functional teams, as well as brokers and third-party vendors, to support effective workflows, regulatory compliance, and the continuous improvement of benefit communications and offerings. Success in this role requires strong analytical skills, attention to detail, a proactive, customer-oriented approach, and the ability to support benefit programs for 1,500+ benefit eligible employees across multiple locations throughout Southern California.

• Oversees and maintains benefits data within HRIS system (UKG), ensuring accurate records for new hires, life events, ongoing employee benefit changes and annual Open Enrollment
• Administers and communicates benefits programs, including medical, dental, vision, life insurance, short and long term disability, FSA/HSA, ancillary benefits and retirement plans; explain enrollment requirements, plan options and design and policy details with all levels of employees
• Prepares bi-weekly benefit/payroll files to process benefit deductions outside of regular payroll processing
• Audits benefit plans and deductions with regular frequency to ensure plan compliance and accurate processing within UKG
• Partners closely with the Payroll team to ensure accuracy of benefit premiums, reporting, reconciliations and exception processing
• Analyzes and reconciles monthly carrier invoices against payroll deductions
• Obtains carrier invoices, reviews for accuracy, and submits invoices for payment through Coupa
• Monitors regulatory benefit changes such as Qualified Life Events (QLE), National Medical Support Notices (NMSN), Qualified Domestic Relations Orders (QDRO), and related requirements
• Audit COBRA plan administration for new hires and terminated employees regarding notices, payments, and plan cancellations
• Maintains the benefit designated email inbox and responds to employee questions and concerns related to enrollment and ongoing benefit issues
• Leads the new hire benefit orientation and sends communications to new hires including follow up emails to ensure benefit enrollment compliance
• Maintains plan documents, participant communications, benefits records and regulatory reports in accordance with current mandates and guidelines; ensures proper filing and accessibility within UKG, SharePoint and internal servers
• Assists with the annual Open Enrollment (OE) process including benefit system configuration, vendor coordination and communication strategy including employee notifications, benefit guides and presentations
• Collaborates closely with the…