Program Manager; Adult Residential Program

Job Summary

The Program Manager manages the operations of a specific program, including facilities management, direct care staffing (Client Care Technicians), milieu management, client scheduling, and regulatory compliance.

• Upholds and maintains the Company mission, and values (called the Lightfully “Shining Commitments”).
• Provides supervision, support, and coaching to Client Care Technicians and Program Coordinators. Other management activities include (but are not limited to):
  • Interviewing, hiring, goal development, onboarding, and ensuring continuous training requirements and compliance items are met.
  • 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
  • Timely coaching and disciplinary action (delivery and documentation), as needed.
  • Completing performance reviews for employees within company-designated time frames.
  • Scheduling to census.
  • Maintain employees’ timecards in the payroll system, ensuring the correct hours are accounted for, overtime is managed, and time-off requests are promptly addressed.
• Oversees operational aspect of assigned program(s).
• Participates in managing vendor relationships and services.
• Coordinates client admissions/transitions into the program and discharges/transitions out of the program, working closely with the Director of Clinical Operations, Admissions department, and other Lightfully program leaders.
• Provides orientation and support for new clients as they join and adjust to the milieu.
• Works with team to find new ways to staff efficiently, optimize staff strengths, and ensure the highest level of client care.
• Reviews Perception of Care results and make revisions/suggestions to program offerings, as needed.
• Ensures that incident reports are completed and addressed with Director of Clinical Operations and, VP of PHP/IOP Operations, and Director of Care Compliance.
• Upholds client confidentiality and maintains professional boundaries, demeanor, dress, and interaction with clients, family members, visitors, and coworkers.
• Works closely with the Director of Care Compliance to ensure an environment of safety and compliance, including off-site apartments (where applicable).
• Performs other duties, as assigned.
• Excellent management and supervisory skills.
• Excellent organizational and time management skills.
• Excellent written and verbal communication skills.
• Basic computer literacy in Microsoft Office programs, including Microsoft Word, Excel, and PowerPoint.
• Ability to navigate electronic medical record systems.
• Ability to speak English fluently is required; ability to speak Spanish is preferred.
• Ability to maintain confidentiality.
• Ability to track multiple initiatives simultaneously.

• Must have the ability to communicate with individuals via phone, electronic correspondence, and in-person.
• Ability to operate in occasionally noisy environments.
• May be required to stand, sit, stoop, bend, and lift/move up to 20 lbs.
• Able to work for prolonged periods sitting at a desk and working on a computer.
• May be required to ascend and descend stairs.
• Must be able to perform physical interventions, including blocking and disengagement techniques, as needed to ensure safety.

• Must be able to demonstrate working effectively with and showing respect to all clients/patients and staff, including those from diverse ethnic, cultural, religious, socioeconomic, sexual preferences and/or identities, gender identities/expression, and political backgrounds.
• Must demonstrate ability to navigate crisis and solving problems independently, using best judgment and critical thinking skills.
• Must maintain a positive, friendly, and welcoming attitude with staff and clients at all LBH facilities and within the organization.
• Must utilize professional communication when addressing issues with clients, family members, other LBH staff, referents, and members of the public.

• Must pass extensive background check.
• Must meet criteria of our auto use policy, including driving a vehicle and possessing valid driver’s license.

• Bachelor's degree in Psychology, Social Work, or any other major which…