AVP, Regional Operations Manager

• Pay or shift range: $70,305 USD to $98,000 USD
  The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.
• Operations
• Full-Time
• Requisition #: AVPRE
  005120

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities.

The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, Smart Street™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

At Banc of California, our success is powered by our people and a shared commitment to delivering meaningful results. We foster an environment where entrepreneurial thinking is encouraged, and accountability and operational excellence are expected. Our team members are empowered to take ownership, make informed decisions, and make a meaningful impact as the bank continues to grow and evolve. We are dedicated to supporting your growth and wellbeing through comprehensive benefits, robust development opportunities, and inclusive programs that enable you to perform at your best.

Together we win!

The AVP, Regional Operations Manager represents the Bank in the community and makes customers feel welcome by providing a superior level of service with their financial transactions. This role is also responsible for promoting the Bank’s services and overseeing compliance and operations within the branch. The AVP, Regional Operations Manager is required to travel between temporary assignments at branch offices within a designated region and is responsible for processing cash and non-cash transactions in accordance with Company policies and procedures while providing superior customer service.

Mileage will be paid for travel between assignments. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

• Carry out supervisory responsibilities in accordance with the Bank’s policies.
• Perform and supervise quality control activities.
• Plan and schedule the daily workflow and coordinate with other areas as required to ensure compliance with service standards and regulatory deadlines.
• Ensure high-quality and friendly customer service.
• Resolve customer inquiries, complaints, and situations in a positive, professional, and efficient manner.
• Assist the Regional Administrator with periodic training of staff in required areas.
• Assist the Regional Administrator with the preparation and review of special reports.
• Approve transactions within established guidelines.
• Review and fully comprehend daily reports.
• Assist in conducting audits and achieving satisfactory audit ratings.
• Assist in reviewing monthly certifications for branches.
• Identify and mitigate audit ratings.
• Control expenses.
• Participate in interviewing and…