Escondido Auto Parkway - Senior Assistant Branch Manager

Senior Assistant Branch Manager

SUMMARY: Leads and manages a team of Tellers and USRs to enhance member relationships by using the approved sales model to achieve sales, service and member experience goals. Assists and supports the Branch Manager in the execution of duties, including the development and implementation of service and sales strategies that achieve the overall credit union goals. Acts in the capacity of the Branch Manager, as appropriate.

KEY RESPONSIBILITIES:

Identifies training and development needs and coordinates regular motivational sales meetings. Coaches Team Members and issues disciplinary action when necessary; up to and including termination. Ensures appropriate documentation of performance expectations, development plans, and consistent coaching sessions and feedback are maintained. Conducts weekly or bi-weekly one‑on‑ones with direct reports to ensure alignment on goals and areas of opportunity. Writes and delivers semi-annual Talent Talks.

Provides superior member service, incorporating current sales and service practices, and organizational service standards. Effectively models Mission Fed’s established service standards at all times, handling each encounter in a seamless manner including escalated member situations. Models an open, welcoming retail branch environment with high quality personal service to draw members into the branch and enhance cross‑sell opportunities through demonstration and promotion of technology, products and services.

Anticipates and responds to Team Members’ and members’ needs by actively monitoring key member contact points and applying proactive measures to ensure seamless service and a positive member experience. Responsible for organizing, planning, and directing controls in the operational and sales activities of the branch. Ensures the operational policies and procedures are implemented, followed and prudent judgment is being utilized.

Ensures the needs of the members are being met. Provides back‑up support to all areas of the branch as needed, including assisting with opening new accounts, loan processing (including real estate loan applications when MLO status is approved) and funding. Provides real‑time coaching and support to Team Members, in order to develop their skills and minimize Sr ABM’s time on the teller line.

Supports organizational sales campaigns and individual branch marketing plans. Responsible for implementing approved internal promotions to motivate the sales team to achieve the overall goals of the credit union. Provides feedback and recommendations of product and service enhancements that support the long‑term vision of Mission Fed.

• Ensures direct reports have knowledge and understanding of current policies and procedures, compliance, marketing promotions, economic and financial news. Participates in meetings and task forces, including facilitating a monthly Assistant Branch Manager Meeting as assigned. Provides input on all applicable business initiatives. Ensures all communication emanating from branch is correct in form and content. Organizes and/or participates in community events and Business Development activities as directed by Mission Fed.

• Responsible for compliance, safety, and certifications. Monitors daily branch cash levels to ensure sufficient funds are available. Ensures the branch is operating in a safe and effective manner and Team Members are trained in procedures relating to branch safety, emergency preparedness and robberies. Ensures adherence to standard…