Server, Server​/Wait Staff

Hourly Rate: $19.00

As a Server at Hyatt Vacation Club (HVC), you will be responsible for making meaningful moments for Owners, members, and guests. As a Server, you will take orders from and serve food and beverages to Owners and guests.

You will add to the success of the HVC team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Your responsibilities will also include but are not limited to, setting tables according to the type of event and service standards, answering questions on menu selections, and checking in with guests to ensure satisfaction with each food course and/or beverages.

This position may require a background check and/or drug screen contingent on company policy and state and local requirements. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where everyone is connected by care and inclusivity.

Physical Ability
— Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 25 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.

Work Schedules
— Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.

Education, Certification, or Licenses Preferred – High School Diploma or G.E.D. Equivalent preferred. Customer Service-related work experience is preferred but not required. No Supervisory Experience is required.

Competencies –
Personal Attributes: Dependability, Presentation, Safety Orientation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Sales, Integrity

Interpersonal

Skills:

Customer Service Orientation, Diversity Relations, Teamwork

Organization: Multi-tasking, Time Management

Communication: Listening, English Language Proficiency, Applied Reading

Skills: Beverage Knowledge, Menu Knowledge

Handling Money: Cash Handling, Cash Register

General Food and Beverage Services

• Maintains cleanliness of work areas throughout the day, practicing clean-as-you-go procedures
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Sets tables according to the type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards
• Inspects the cleanliness and presentation of all china, glass, and silver prior to use
• Follows appropriate procedures for serving alcohol

Owner/Guest Relations

• Addresses guests' service needs in a professional, positive, and timely manner
• Thanks guests with genuine appreciation and provide a fond farewell
• Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Anticipates guests' service needs, including asking questions of guests to better understand their needs watching/listening to guest preferences, and acting on them whenever possible
• Listens and responds positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust
• Engages guests in conversation regarding their stay, property services, and area attractions/offerings
• Assists individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines
• Assists other associates to ensure proper coverage and prompt guest service

Closing Duties

• Completes closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist

Steps of Service

• Presents physical and accurate check and process payment, adhering to…