HVAC Counter Sales

Job Title: Counter Sales 1

Position Type: Full Time / Non-Exempt

Location: Escondido, CA

Reports To: Branch Manager

This is an entry-level Counter Sales position. Responsibilities include answering telephone calls, locating items, servicing customers, using a computer to generate invoices, loading items into customers’ vehicles and delivering products to customer locations.

• Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone.
• Display positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customer meet or exceed expectations. Enter customer order in system on the same day the order is received.
• Pull customer orders from warehouse and load into company delivery truck, customer vehicle or stage pick up by using safe material handling procedures.
• Produce and complete paperwork accurately including but not limited to invoices, C.O.D.s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed. Collect payment via cash, or credit card and by following all money handling procedures.
• Follow procedure to process all customer returns and warranties the same day it is received.
• Maintain self‑service area by restocking, rotating displays/end caps, and tidying area.
• Create and maintain branch displays that support corporate programs and branch strengths and markets.
• Use all available resources to locate product for customers. Provide updates as necessary to customer on delivery and back‑ordered product.
• Immediately report damage, safety issues and accidents to supervisor.
• Use sales tactics to promote special items or sales. Keep up to date with all new product information. Educate customer on available product, make recommendations and provide information as needed.
• Perform warehouse duties when necessary: clearing debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash, tidying shelves, and loading/unloading by hand or using material handling equipment.
• Maintain a safe and clean work environment by keeping workstation neat and orderly.
• Professionally represent the R.E. Michel Company by wearing the approved company uniform and abiding by company grooming standards at all times.
• Other duties as assigned.

• Basic understanding of Heating and Cooling systems, parts and supplies is preferred but not required.
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Basic math skills. Understands the difference between calculating "markup" and calculating gross margin and the effect of that calculation on sales, gross margin, expenses, bottom line, and controllable expenses.
• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Fast‑paced environment with frequent interruptions. Requires bending, climbing, movement and lifting during physical loading/unloading of trucks and when stocking products. Employees may be exposed to extreme cold and extreme heat. Typical work schedule is Monday through Friday with some Saturday (half day). This is a safety‑sensitive position.

Successful completion of pre‑employment screens is required and must be 18 years of age to operate forklift.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue
  365
• Access to 24‑hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short‑ and Long‑term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage
  - Discounts on Entertainment, Shopping and MORE!
• Access to Life Mart
  - Discounts on Hotels, Apple Products and MORE!
• Career Advancement Opportunities & On‑site training courses
• Weekly Pay
  - Every Friday