Mobile Associate - Retail Sales - Bilingual | Spanish

Job Overview

Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast‑paced environment where technology innovations, customer needs, and the retail experience are constantly evolving. They immerse themselves in meaningful connections with customers, using their skill to uncover needs and recommend device and service solutions.

This learning role prepares associates for the next level as a Mobile Expert through new employee training.

• Build proficiency in serving and selling to customers while providing a world‑class experience, helping customers resume their shopping journey, exploring individual needs, and demonstrating technology in‑store.
• Use digital tools to demonstrate coverage, explain unlimited plans, complete training on the in‑store experience and knowledge of systems, while consistently learning about innovations in wireless technology.
• Establish relationships with T‑Mobile employees across channels, resolve issues to create a seamless environment, handoff small‑business leads, and support team initiatives for an inclusive workplace.

• High School Diploma/GED (Required)

• 6 months of customer service and/or sales experience; retail environment preferred (Required)

• Passionate customer advocate and ability to have fun while connecting (Required)
• Competitive drive and proven ability to succeed in a fast‑paced sales environment (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas while providing resolutions to issues.
• Effective at balancing customer needs and performance goals (Required)

• At least 18 years of age
• Legally authorized to work in the United States

• Travel Required:
  
  No

• DOT Regulated Position:
  No
• Safety Sensitive Position:
  No

$19.50, plus $5.00 per hour training pay.

Full and part‑time employees have access to the same benefits when eligible. Benefits include medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for full‑time employees), paid parental and family leave, family‑building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.

Eligible employees can also receive mobile service and home internet discounts, pet insurance, and commuter and transit programs. All employees are guaranteed to earn $20 or more per hour inclusive of base pay and incentives, and are eligible for an annual stock grant.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation, or harassment based on these factors is inconsistent with how we do business and will not be tolerated.

If you are a person with a disability and need a reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. This contact channel is not a means to apply for a position and we are unable to respond to non‑accommodation related requests.