Group Sales Manager

Group Sales Manager – Hard Rock Hotel San Diego

Where Legendary Hospitality Meets Unmatched Energy

At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience.

Join our team of Experience Curators!

Coury Hospitality has an exciting opportunity for a Group Sales Manager at Hard Rock Hotel San Diego, where iconic hospitality, high-energy experiences, and exceptional service come together in the heart of downtown San Diego's Gaslamp Quarter.

As a Group Sales Manager, you'll be a driving force behind the hotel's group business, building meaningful client relationships, securing new opportunities, and delivering a seamless experience from the first inquiry through the final farewell.

What You'll Do

• Drive group sales and revenue by proactively soliciting and securing new business while cultivating existing accounts and market relationships.
• Build lasting client partnerships through personalized service, thoughtful communication, and a genuine understanding of each client's needs.
• Own the sales journey from lead response and qualification through closing, pre-arrival planning, event execution, and post-event follow-up.
• Respond to all calls, emails, and leads promptly, with a commitment to responding to leads within 24 hours.
• Identify new business opportunities through networking, market research, technology, industry associations, and community involvement.
• Maintain accurate account, activity, and revenue information to support effective forecasting and business planning.
• Collaborate closely with Catering and hotel operations to ensure exceptional event execution and an effortless client experience.
• Be highly visible and engaged on property, greeting groups upon arrival and remaining connected throughout their event to ensure every detail is running smoothly.
• Follow up after each function to reinforce relationships, celebrate successes, and address opportunities for improvement.
• Participate in BEO meetings, sales meetings, customer events, site inspections, and property initiatives.
• Support sales initiatives, reporting, shows, training, and other strategic priorities as directed by the Director of Sales & Catering.
• Represent Hard Rock Hotel San Diego with confidence, professionalism, and pride at every client interaction.

What We're Looking For

• Have previous sales experience, preferably within hospitality, hotel, meetings, events, or a luxury service environment.
• Are a confident negotiator, influencer, relationship builder, and closer.
• Have an innate passion for delivering 5-star service and exceeding client expectations.
• Thrive in a fast-paced environment and bring a flexible, can-do attitude to every challenge.
• Are exceptionally organized, detail-oriented, self-motivated, and skilled at managing multiple priorities.
• Communicate clearly and confidently with clients, colleagues, and leadership.
• Remain composed, resourceful, and solutions-focused under pressure.
• Are financially driven and committed to achieving and exceeding revenue goals.
• Take genuine pride in producing high-quality work and following through on commitments.
• Are comfortable learning and utilizing technology, including Microsoft Office and hotel sales systems.
• Demonstrate resilience, adaptability, and a willingness to embrace change.
• Are available to work evenings, weekends, and holidays as business and client needs require.

Why Hard Rock Hotel San Diego?

• Be part of an iconic lifestyle hotel in the heart of San Diego's Gaslamp Quarter.
• Represent a globally recognized brand where music, culture, and hospitality create unforgettable experiences.
• Join a team of passionate Experience Curators who believe extraordinary service starts with authentic human connection.
• Collaborate across Sales, Catering, and Operations to create memorable group experiences from arrival to departure.
• Grow your career with Coury Hospitality, where partnership, development, service excellence, and an uncompromising commitment to quality are at the heart of what…