Account Manager

A commercial printing and direct mail company in Central San Diego is seeking an experienced Account Manager for a direct hire opportunity. This role is ideal for a client-focused print and mail professional who understands how projects move from estimate and order entry through proofing, production, mailing, and delivery.

The Account Manager will serve as a key link between customers and internal production teams, combining relationship management, project coordination, variable data printing knowledge, and hands-on production awareness. This is a strong opportunity for someone who enjoys a fast-paced, detail-driven environment where communication, accuracy, teamwork, and technical problem solving directly impact customer success.

This position offers the opportunity to work closely with supportive leadership and cross-functional production teams in a collaborative environment. The right candidate will have room to contribute ideas, strengthen client relationships, support high-quality direct mail and digital print campaigns, and grow with a stable organization that values technical knowledge and customer service.

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their print, marketing, and mailing needs.
• Manage print and direct mail projects from quoting and order entry through proofing, production, finishing, mailing, and completion.
• Review customer artwork, print specifications, data files, mailing lists, proofs, and production requirements for accuracy and feasibility.
• Coordinate variable data printing projects, including data merging, personalization, versioning, barcodes, postal requirements, and troubleshooting.
• Communicate job status, schedule changes, approvals, and production issues clearly with customers, prepress, production, bindery, mailing, and outside vendors.
• Maintain accurate job details, pricing, specifications, approvals, customer communications, production tracking, and invoicing information.

• Salary: $75,000 to $95,000 per year, depending on experience.
• Job Type: Direct hire.
• Benefits may include health, dental, and vision insurance.
• Benefits may include paid time off and paid holidays.
• Benefits may include 401(k).
• Benefits may include performance bonuses or commissions, if applicable.
• Benefits may include opportunities for advancement.

• Manage client print and direct mail projects from initial request through final delivery or mailing.
• Coordinate variable data printing workflows using customer data, personalization requirements, proofs, and production specifications.
• Partner with production teams to resolve print, data, mailing, scheduling, and quality issues before they impact customers.
• Maintain accurate estimates, work orders, job specifications, schedules, approvals, and customer communications.
• 3+ years of experience in commercial printing, digital printing, direct mail, or a related production environment.
• Strong knowledge of variable data printing, personalized print, data merging, and direct mail production workflows.
• Working knowledge of Fusion Pro or comparable VDP software.
• Comfortable working with Excel, CSV files, mailing lists, data validation, and basic data troubleshooting.
• Ability to read and understand print specifications, production requirements, proofs, paper selections, finishing requirements, and mailing instructions.
• Strong customer service, communication, organization, and project management skills.
• Ability to manage multiple jobs, deadlines, approvals, and customer priorities in a fast-paced production environment.
• Strong attention to detail with the ability to identify potential production or mailing issues early.
• Ability to…