Security Shift Manager

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30+ days ago Requisition

Under the direction of the Director of Security, the Shift Manger is a uniformed, position responsible for providing security services to a specific security location/site. This position requires a minimum of state issued Level II Security Guard license. The Shift Manager oversees and coordinates the activities of his/her team members. The Shift Manager is responsible for creating and delegating work projects and scheduling his/her team members, ensuring proper staffing levels are maintained.

This position requires exceptional customer relations skills. Shift Manager must deliver critical safety and security services in a business-oriented, courteous, customer service, and professional manner. Duties also involve crime prevention, investigating crimes, responding to emergencies, performing as initial incident officer, testifying in court proceedings, and protection of life. The Shift Manager also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Santa Clara Development Corporation in a manner that faithfully reflects and upholds the Santa Clara Development corporation mission, vision, and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Must be certified through the New Mexico Regulation and Licensing Department (RDL) standardized training curriculum.
• Must be trained and certified in Use of Force as required by the New Mexico Regulation and Licensing Department (RDL) standardized training curriculum.
• Must carry Security Level II gear, include but not limited to a tactical vest, chemical agents, and defensive impact tools.
• Ensures the security of the assigned location/site which includes maintaining a proper security officer headcount (based on a location/site requirements), designing policies and strategies for security personnel and evaluating existing security practices.
• Manages, assigns, and reviews dispatchers work regarding receiving and processing calls. Monitors phone and radio traffic to ensure procedural compliance, reviews case information entered the computer system, and conducts quality assurance feedback and coaching sessions.
• Serves as a key representative to internal customers, vendors and visiting guests. Interprets, explains and answers operational and procedural questions and concerns from team members, customers, and the public. Completes notifications to appropriate groups and/or individuals as needed.
• Delivers reports, analysis, records, recordings, and data to the appropriate groups and/or individuals.
• Operates and monitors computer aided dispatch, phone, and radio communications systems.
• Conducts threat analysis and risk assessments coordinating with Director of Security.
• Provides critical safety and security services by patrolling assigned areas to observe the grounds and facilities of the organization in a manner consistent with guidelines and applicable laws, policies, and procedures to deter criminal activity. Secure key entry and exit points across the enterprise at designated stationary post assignments.
• Ensures establishment and its surrounding premises are always protected by providing security services to employees, customers, assets, facilities, and operations.
• Conducts investigations by analyzing and verifying information through various investigative techniques. Interviews victims, witnesses and suspects as needed. Completes accurate written reports in a timely manner and in compliance with departmental procedures, and makes oral reports as needed.
• Responds to various emergency calls for service such as fires, injuries, accidents, robberies, intrusion alarms, bomb, and other threats. Site Manager initiates immediate action to control the threat, provide first responder aid or render appropriate assistance and document all relevant activities.
• Directs and controls pedestrian/vehicle movement and ensures that walkways, entrances/exits and fire lanes are clear. Directs employees and guests to safe areas during incidents.
• Accurately documents, secures, and preserves incident scenes, photographs incident scenes, takes victim/witness statements, collects, and preserves evidence following all prescribes rules, regulations, policies, and laws.
• Receives, screens, enters, dispatches, and monitors high volume of emergency and non-emergency calls. Tracks availability status of all security, maintains regular contact with all units on emergency and non-emergency assignment, maintains and tracks current location of security units, accurately maintain, and updates daily computerized log.
• Monitors emergency alarm systems, analyzes recorded and live surveillance video to detect any suspicious activity which may pose a risk to employees, vendors, and customers. Accurately reads,…