Private Patrol Operations Manager; PPO

Overview

The Private Patrol Operations Manager (PPOM) oversees the day-to-day security operations of the company. This role ensures officers are properly scheduled, supervised, trained, and deployed in accordance with company SOPs, client post orders, and New Mexico RLD requirements.

• Daily oversight of security operations and officer performance
• Scheduling, deployment, and coverage of all assigned posts
• Ensuring officers maintain valid licenses, training, and certifications
• Conducting site inspections and post audits
• Reviewing reports, incidents, and use-of-force documentation
• Serving as liaison between clients, officers, and the PPO
• Implementing corrective action and coaching when necessary
• Assisting with hiring, onboarding, and training coordination

• High School Diploma or GED required.
• Must be at least 21 years of age.
• Must hold a valid New Mexico Level I, II, III, & PPOM license
• Prior supervisory or management experience in security operations
• Knowledge of NMRLD regulations and private patrol operations
• Ability to manage personnel across multiple sites
• Must maintain license, firearms qualification, and certifications in good standing
• Must demonstrate competency and judgment in use-of-force decision-making
• Must pass background check and drug screening
• Must hold a valid Santa Clara Pueblo Gaming license (if applicable).
• Must hold a valid Driver’s License.
• Authorized to enforce company policies and SOPs
• May recommend disciplinary action; final decisions rest with the Private Patrol Operator (PPO)

• The Guard must frequently lift, assist and/or move up to approximately 25 pounds and occasionally up to 50 pounds.
• The Guard is required to sit, stand, and walk for long periods of time.
• The Guard is regularly exposed to outside weather conditions.
• The noise level in the work environment is usually moderate. However, based on the assigned location/site, the noise level increases to loud.
• The Guard is exposed to secondhand cigarette smoke and could be exposed to stressful situations and irate individuals.