Security Manager (Casino

Security Manager

Under the direction of the PPO/General Manager, the Security Manager is a uniformed Level III position responsible for the overall management, administration, and coordination of Security, Safety, Emergency Preparedness, Training, Transportation, and related operational functions throughout the corporation. Reporting to the PPO / General Manager, the Security Manager provides leadership, direction, and oversight to Assistant Managers, Supervisors, and Security personnel while ensuring the protection of guests, team members, assets, and property.

The Security Manager is accountable for maintaining compliance with corporate policies, gaming regulations, safety standards, emergency preparedness requirements, and applicable federal, state, tribal, and local laws. Through clear and effective direction and leadership, the Security Manager will draft, communicate and maintain all departmental budgeting policies as approved by the PPO /General Manager. The Security Manager will be ultimately accountable for all facets of the operation including but not limited to protection of life, assets and property at each of the SCDC properties, labor, cost control, quality guest service training and execution, and enforcing of established principals, code of conduct, and other policies as outlined by the PPO / General Manager, Human Resources Department, and the Santa Clara Development Corporation.

This position requires exceptional customer relations skills. Duties also involve crime prevention, investigating crimes, responding to emergencies, performing as initial incident Officer, testifying in court proceedings, and protection of life. The Security Manager also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Santa Clara Development Corporation in a manner that faithfully reflects and upholds the Santa Clara Development corporation mission, vision, and values.

The Security Manager is responsible for developing, coordinating, and maintaining all safety, emergency preparedness, and corporate training programs to ensure compliance with Santa Calara Development Corporation, regulations. Essential duties include, but are not limited to, the following:

• Direct, manage, and oversee the daily operations of the Security Department and assigned safety-related programs.
• Supervise, mentor, and develop Assistant Managers, Supervisors, and Security personnel while promoting a culture of professionalism, accountability, safety, and exceptional guest service.
• Manage departmental staffing, scheduling, performance evaluations, coaching, corrective actions, employee development, and succession planning.
• Coordinate and oversee hiring, onboarding, training, and retention efforts for Security personnel.
• Develop, implement, and maintain Security Department policies, procedures, post orders, emergency response plans, and operational standards.
• Oversee all corporate emergency preparedness programs, including fire, evacuation, medical emergency, robbery, active shooter, severe weather, and other emergency response drills. Ensure required drills, training exercises, inspections, and reports are completed accurately and within established timelines.
• Develop, coordinate, and maintain departmental training programs, including CPR/AED, emergency response, safety awareness, new-hire orientation, and compliance training. Ensure all required training assignments are properly distributed, tracked, documented, and maintained for audit and compliance purposes.
• Maintain oversight of all safety programs, management initiatives, and loss prevention efforts throughout the corporation. Conduct and oversee safety inspections, hazard assessments, accidents and investigations.
• Analyze incident trends, safety concerns, and loss prevention data and provide recommendations for continuous improvement.
• Ensure compliance with Gaming Commission regulations, OSHA requirements, corporate policies, and all applicable regulatory standards.
• Coordinate with Human Resources, Compliance, Law Enforcement, Fire Services, Emergency Medical Services, and other external agencies as necessary.
• Maintain oversight of key control systems, access control systems, locking hardware, security technology, and related departmental equipment.
• Ensure all first aid stations, emergency supplies, fire extinguishers, and safety equipment are properly maintained, inspected, and compliant with applicable standards.
• Review reports, investigations, surveillance information, and incident documentation to ensure accuracy, completeness, and confidentiality.
• Coordinate transportation and security support operations as assigned.
• Assist the PPO /General Manager with budget preparation, cost controls, capital planning, and departmental resource management.
• Monitor labor costs, operational expenses, and inventory related to departmental operations.
• Maintain accurate departmental records, training…