Resident & Accounts Specialist - Glenwood Gardens

POSITION TITLE:

Resident Accounts Specialist

REPORTS TO:

Community Leader

POSITION SUMMARY:

Resident Accounts Specialist manages all aspects of resident and property accounting including but not limited to managing rent and security deposits, monitoring rent due dates, issuing late notices, managing all collections and completing evictions as needed, entering invoices and maintaining reports. The Resident Accounts Specialist is also responsible for supporting the Community Leader in leasing vacant units and assisting in day to day operations of the community.

• Process rental applications and credit checks
• Work to minimize vacancies, promote good working resident and public relations, and assure program compliance with applicants and residents
• Show and rent all vacant apartments
• Process all move out household accounting
• Process and Input certification information
• Accept and process rental payments according to HL policy and procedure.
• Process and monitor households accounts receivable including following up on outstanding balances
• Prepare and send late notices and eviction notices
• Confer with their Community Leader on all evictions, lease violations, and special arrangements.
• Prepare program compliance reports related to collections and resident payment history.
• Code and process invoices for payment
• Other community management duties as directed by HL Community Leader

• High school diploma required.
• Previous property management experience preferred.
• Ability to work well with others, good communication skills, good computer skills, ability to multi-task.

• Regularly use hands to manipulate tools, controls, phones and computer keyboard.
• Frequently stand, reach with hands and arms, climb, balance, and stoop.
• Sit and stand to do clerical work.
• Regularly lift and move office supplies up to 20 lbs.

• Work is performed primarily in an office environment.
• Employee will frequently tour property and show apartments.
• Employee frequently interacts directly with residents and other staff members during the workday.

This position may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.