Assistant General Manager

Here at Puttshack we are recruiting an Assistant General Manager for our venue.

About us:

Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

To create experiences where play sparks connection and joy, where our guests choose return to, time and again.

To create lasting memories for people of all generations through a shared, world-class entertainment experience

To transform mini golf into an extraordinary social experience

Is memory-making fun!

Play is for all players, shared moments matter most, unpredictability is our secret sauce, and tech powers while play leads.

Bring your ‘A’ game
- We strive for excellence in everything we do

Lead the Way
- Our associates (staff) embrace and are inspired by change

Own the Fun
- We revel in our guests’ enjoyment

Care Deeply
- We take great care of our guests, our associates and the communities we call home

The Role:

The Assistant General Manager works with the General Manager sharing the responsibility for the day to day running of the business. The AGM deputizes in the absence of the GM and will be a key liaison between the restaurant, kitchen, guest, and associates and ‘head office’.

It is the ultimate goal of all associates to deliver excellent guest service and so the AGM’s greatest responsibility is to make sure that every single guest has a pleasurable experience. To achieve this, you will need to support the GM in leading and inspiring the team in all areas of the operation.

Working Hours:

45

Reports to:

General Manager

Previous experience as an Assistant General Manager in high volume F&B. What’s in it for you?

• Free golf & 50% discount on food and drink for up to 6.
• 25 days holiday plus bank holidays
• Discretionary quarterly bonus
• Onboarding plan to set you up for success!
• Access to continuous development through a blended learning approach.
• Access to Medicash – Our health Cash back benefits platform!
• Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
• Refer a friend – Up to £500 referral fee* (T&Cs apply)
• Enhanced maternity & Paternity *
• Free meal on shift
• Enrolment to our communication community – Putt App Wagestream membership - access 50% of your wages as you work, building pots and financial support.

Bring everyone into play. Bring your 'A' Game each and every day. Lead by example by demonstrating Puttshack Core Values. Develop the team through coaching and purposeful feedback. Drive Associate engagement and entrepreneurial spirit. Focused on excellent standards of guest service, the quality of food, drink and entertainment and exceeding our guests’ expectations Involved in assisting the GM with recruitment, training and development and setting exceptionally high standards throughout the business Responsible for assisting the GM in ensuring that everything necessary for the smooth running of the operation is carefully planned and execute.

Accountable for sales, profit, staffing and stock control targets as set by the GM Promote safe operational standards for both Guest and Associate safety. Ensure that brand and operating standards are met. Monitor guest survey feedback and help team adjust as needed to ensure guest satisfaction. Works to create a can-do team culture in the host and throughout the…