Service Engineer - Security

Summary

You will contribute to the development, implementation, and maintenance of security solutions for our clients.

• Installing and configuring CCTV systems, including cameras, monitors, recording equipment, and network connections, based on client specifications and industry best practices.
• Conducting routine maintenance to ensure CCTV systems are in optimal working condition, identifying and resolving hardware, software, or network issues promptly, and planning and executing system upgrades as needed.
• Investigating and resolving CCTV system malfunctions through detailed fault finding and diagnostic processes, rectifying technical issues involving cameras, cables, monitors, power supplies, and network connections.
• Working closely with clients to understand evolving security needs and recommending appropriate system upgrades or enhancements, collaborating with vendors and suppliers to source required components.
• Maintaining accurate records of installed CCTV systems, including layout diagrams, system configurations, and maintenance schedules, and producing detailed reports regarding system performance, fault diagnosis, repairs, and upgrades.
• Ensuring all installed CCTV systems comply with relevant industry regulations and standards, such as data protection and privacy laws in compliance with the General Data Protection Regulation (GDPR).
• Providing exceptional customer service by offering guidance and support to clients in setting up and using CCTV systems effectively, and responding promptly to client inquiries and service requests.

• Solid experience in CCTV system installation, maintenance, and troubleshooting.
• Proficiency in using industry‑standard CCTV equipment, software, and tools.
• Strong knowledge of network protocols, IP addressing, LAN, and network cabling.
• Familiarity with data protection regulations and privacy standards.
• Excellent diagnostic and problem‑solving skills.
• Strong attention to detail and ability to work independently.
• Effective communication and interpersonal skills for collaborating with clients, vendors, and team members.

• Competitive & negotiable salary depending on experience.
• 25 days holiday plus bank holidays.
• Contributory company pension scheme.
• Life Assurance.
• Company van.
• Company‑funded health cash plan.
• Hours:
  
  40 hours per week - Monday to Friday.

Please note:

You will be required to undertake an enhanced DBS check as part of your job role at Hall & Kay.