Tech Service Representative

About the Role:
Blodgett is seeking a skilled and customer-focused

Description

About the Role:
Blodgett is seeking a skilled and customer-focused Tech Service Representative to provide technical phone support, equipment troubleshooting, and diagnostic assistance for our commercial oven product lines. Serving as a primary technical resource for field service technicians, Authorized Service Agencies (ASAs), and internal teams, this role helps diagnose electrical, gas, and mechanical issues over the phone-with rare field travel for specialized hands-on repairs or training as needed.
Requirements


Key Responsibilities :

• Technical Phone Support & Diagnostics:
  Field incoming calls from field technicians, service agents, and commercial customers. Guide callers step-by-step through electrical schematics, gas pressures, control board diagnostics, and mechanical repairs.
• Cross-Departmental Support:
  Provide technical expertise to internal teams—including Manufacturing, Engineering, and Sales—to assist with product inquiries, field quality feedback, and operational coordination.
• Specialized Field Support & Training:
  Provide rare, occasional hands-on support in the field for complex equipment repairs, field audits, or technical training sessions as required.
• Documentation & Tracking:
  Maintain accurate records of technical calls, diagnostic steps, parts usage, and customer interactions in our ERP system (Infor CSI).

• Technical Background:
  Experience or strong foundational knowledge in commercial food service equipment, HVAC, electrical diagnostics, gas systems, or mechanical equipment repair.
• Schematic Literacy:
  Ability to read and interpret electrical wiring diagrams, schematics, and technical service manuals.
• Communication
  
  Skills:
  
  Clear, professional verbal communication with the ability to explain complex technical troubleshooting steps logically over the phone.
• Systems Proficiency:
  Basic proficiency in Microsoft Office; experience with ERP systems (Infor CSI) is a plus.
• Flexibility:
  Willingness to undertake rare, occasional travel for specialized field support or training.