Senior Customer Success Manager

About Rentvine

Rentvine is the fastest-growing property management software company in the industry, ranked #60 on the 2025 Inc. 5000 list. Our powerful, cloud-based platform helps property managers streamline operations, reduce manual work, and deliver a better experience for tenants and owners. Behind that innovation is a team-first culture that puts people at the center. We care deeply about building a company where smart, driven individuals can grow, feel supported, and do the best work of their careers.

Our people aren't just part of our success-they're the reason for it.

About the role

We're looking for a Senior Customer Success Manager to drive adoption, value realization, and long-term success across a portfolio of our more strategic customers.

In this role, you'll partner closely with Account Executives/Managers to support growth within existing accounts-ensuring customers are fully leveraging the full Rentvine platform and positioned for expansion. You'll act as both a trusted advisor to customers and a strategic partner to Sales, helping identify opportunities and drive outcomes.

This is a highly collaborative, customer-facing role ideal for someone who excels at building relationships, influencing outcomes, and connecting product value to business impact.

What You'll Do

Drive Adoption & Customer Value

• Own post-sale customer engagement focused on onboarding, adoption, and long-term success
• Guide customers in leveraging the full suite of Rentvine products to achieve their business goals
• Develop and execute success plans aligned to customer objectives
• Drive adoption depth and breadth across the Rentvine platform
• Identify gaps in product usage and increase engagement across features and products
• Monitor customer health and proactively address risks related to low adoption

Partner with AEs on Growth

• Work closely with Account Executives to identify and support expansion opportunities
• Surface opportunities to expand usage across additional Rentvine products and features
• Provide insight into account health, usage trends, and customer goals
• Participate in account planning and strategic customer conversations

Manage Customer Relationships

• Build strong relationships with key stakeholders and decision-makers
• Lead regular touchpoints including business reviews and strategic check-ins
• Act as a trusted advisor, helping customers maximize value from the platform
• Support escalations and coordinate internally to ensure strong outcomes

Support Retention & Risk Mitigation

• Identify and address churn risks through improved engagement and adoption
• Reinforce value by connecting product usage to customer outcomes
• Partner with internal teams to resolve issues and remove blockers

Reporting & Collaboration

You'll report to the Senior Director of Customer Success & Support and work closely with Sales, Product, and Support.

• Partner tightly with Account Executives on account strategy and growth
• Collaborate cross-functionally to improve customer experience and outcomes
• Contribute insights to help shape CS strategy and engagement approaches

Qualifications

• 5-8 years of experience in Customer Success or Account Management
• Strong track record of driving customer adoption and engagement
• Experience partnering with Sales on expansion within existing accounts
• Ability to connect product value to customer business outcomes
• Excellent communication and relationship-building skills
• Comfortable managing more complex or high-impact customer relationships
• Ability to navigate ambiguity and drive results in a fast-paced environment
• Preferred: Property Management industry/software experience

Who You Are

• A relationship-builder who earns trust and drives influence
• A strategic thinker who understands how adoption drives retention and growth
• A proactive owner who takes accountability for customer outcomes
• A strong partner to Sales and cross-functional teams
• Someone who thrives in a collaborative, customer-focused environment

What Success Looks Like (First 6-12 Months)

• Drive measurable improvements in adoption across multiple Rentvine products
• Increase product utilization and engagement across your customer portfolio
• Successfully partner with AEs to support expansion opportunities
• Identify and close gaps in product usage that impact retention
• Build strong relationships with key customer stakeholders

Why This Role Matters

This role is critical to ensuring our customers fully realize the value of Rentvine-driving both retention and long-term growth.

You'll play a key role in:

• Increasing product adoption and customer engagement
• Supporting expansion through strong AE partnership
• Strengthening relationships with our most important customers