Member Experience Coordinator

The Member Experience Coordinator plays a key role in creating positive, welcoming experiences for our members while keeping day-to-day operations running smoothly. This part-time position is ideal for someone who enjoys working with people, staying organized, and supporting a fast-paced office environment. From leading new members, welcome meetings and assisting members over the phone to helping with outreach campaigns, sales preparation, and internal coordination, this role offers variety, collaboration, and meaningful interaction.

If you are detail oriented, friendly, and enjoy being the person who helps everything come together, this is a fun opportunity to make a real impact in a dynamic, member driven organization.

• Administrative and Data Support
  • Perform accurate data entry and CRM updates
  • Support accounts receivable tasks, including tracking invoices and payments
  • Maintain organized records and scheduling
• Member and Customer Support
  • Lead new member welcome meetings
  • Answer inbound calls and assist members with questions or service needs
  • Support the member onboarding and welcome processes
  • Route inquiries appropriately and ensure timely follow up
  • Own the customer experience from initial inquiry through resolution
  • Proactively address customer needs, troubleshoot issues, and deliver solutions that reinforce confidence, loyalty, and long-term relationships
• Operational Support
  • Assist with sales pipeline coordination and internal reporting
  • Support event related to sales preparation as needed
  • Collaborate with internal team members to ensure smooth execution of sales initiatives
  • Draft and edit copy for emails, outreach campaigns, and sales materials
  • Assist with campaign setup, including mail mergers and targeted outreach lists

• Strong written and verbal communication skills
• Professional phone presence and customer service mindset
• Need to be organized and operate at high level of efficiency in the office
• Experience in Microsoft Office, including Word, Excel, Outlook
• High attention to detail
• Retail or customer facing experience with demonstrated people skills

• Hourly pay starting at $18/hr
• Part time up to 20 hrs/week
• Flexible hours, preferred M-F 10:00-2:00 or negotiable
• A collaborative and dynamic work environment
• Interested parties may email resumes to Troy Bolivar at