Guest Advisor Estero – Estero, FL

Why You're Excited About This Role

Spavia Estero is hiring both part‑time and full‑time Guest Advisors.

Hourly base $15.50 up to $17.00 plus membership sales commissions, retail commissions, and performance bonuses. Actual pay varies by location, schedule, and results; transparent ranges are provided at interview.

Extra pay from membership sales, retail sales, and bonuses.

If you love creating five‑star experiences, connecting with people, and working in a calm, beautiful environment—this role is for you.

Enjoy the balance of working in the wellness industry with a consistent, reliable schedule.

• Full‑time or part‑time
• Weekend/evening availability preferred
• Typical shift 6‑8 hours
• Benefits may include:
  • Paid in‑house training
  • Team treatment discounts
  • Full Time may be eligible for PTO.

• Luxury spa feel: retreat areas, robes, showers, top‑tier products
• Guests come back: membership model means regular guests and relationship
• Respectful culture: team‑focused, flexible, and balanced

• Log into Guest Advisor desktop profile
• Open Mindbody
• Prepare front desk
• Verify appointments
• Check voicemail
• Prepare beverages
• Ensure lobby cleanliness
• Review daily goals

• Answer phones promptly
• Schedule appointments
• Check guests in and out
• Promote memberships
• Recommend retail
• Confirm upcoming appointments
• Complete guest notes
• Maintain cleanliness
• Assist spa team as needed

• Complete checkout procedures
• Secure cash drawer
• Prepare front desk for next day
• Clean lobby
• Complete closing checklist
• Log out of systems

• Excellent communication skills
• Positive attitude
• Professional appearance
• Strong organizational skills
• Ability to multitask
• Computer proficiency
• Customer service experience
• Sales confidence
• Ability to work in a fast‑paced environment

This position requires flexibility.

• Evenings (3:00 PM–8:00 PM)
• Saturdays (9:00 AM–6:00 PM)
• Sundays (11:00 AM–6:00 PM)

Holiday availability may also be required.

Preferred:

• Customer service experience
• Sales experience
• Hospitality experience
• Spa, salon, or wellness industry experience
• High School Diploma or equivalent

• Put the guest first.
• Act with integrity.
• Be dependable.
• Support teammates.
• Take ownership.
• Communicate professionally.
• Maintain a positive attitude.
• Continuously improve.